Tag: AI in healthcare

How Digital Technologies Will Transform the Patient Experience

By Jean Turgeon, vice president and chief technologist, Avaya.

Jean Turgeon

By 2020, healthcare spending around the globe is expected to reach $8.7 trillion, and as part of this spend, healthcare providers are looking to digitally transform by innovating legacy processes and driving better patient experiences. With recent advances in customer-relationship management (CRM), and electronic health record (EHR) technology, providers have an opportunity to significantly update communication channels for patients to reach them.

For patients, the first point of contact with a hospital is essential, whether they’re seeking assistance for a serious health risk or checking in with a doctor. Communications infrastructure plays an integral role in the delivery of this care. By utilizing popular technologies already in patients’ hands, such as smartphones, social media and instant messaging, providers can easily contact patients and offer support above and beyond the traditional telephony services offered. Beyond this, providers can implement AI to connect these channels and create a holistic profile for patients – seeing where and when they reach out for support, and mapping resources to fulfill these needs.

This connected health approach, creates efficiencies by pooling and analyzing data that is beneficial to both healthcare providers and patients. For instance, AI can be used to quickly match appointments for patients with specialists or doctors who have office hours that best align with their schedule. The benefits of this are two-fold, first in time-savings, second in literal savings, as every missed appointment or open time slot averages $200 lost for the healthcare provider.

In addition, third-party applications can be integrated and used to create a custom service that aggregates data and populates a profile for the patient, including financial information, insurance details, demographics, and medical history into the EHR system. By connecting data-sets, and taking the administrative tasks away from hospital staff, AI elevates burdens and streamlines the appointment and admission process. This intuitive profile building, and patient-physician matching can extend to critical situations, such as an ER visit.

Using connected communication solutions, an ER physician can automatically trigger messages to key personnel when admitting a patient, just by placing an order in the EHR system. For instance, a bed placement specialist will be alerted of the patient-need, and can determine if a bed is available. Or, a message can be sent to the transport team to collect and guide the patient.

Moving beyond the check-in and doctor assignment process, patient alarms and bedside requests can be advanced beyond the simple “click-and-wait” approach of many healthcare providers. Automated workflows combined with AI-enable technology, such as speech enabled self-services, can be used bedside to ensure patient requests are routed efficiently to the appropriate hospital staff. In practice this will mean fewer delayed treatments, and greater patient safety and satisfaction. Rather than the on-call medical staff being alerted to the bedside for a pillow request, a smart workflow could alert hospitality staff to deliver a pillow to the room and eliminate the need to go back and forth. Not only would this stop physicians having to relay messages to other team members, slowing the speed of assistance, it will ensure that appropriate staff are tapped for appropriate patient-needs – streamlining workflows and efficiency.

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Prescription Drugs Are Ground Zero for AI Innovation In Patient-Centric Healthcare

By Leslie Swanson, president and CEO, eXalt Solutions

We are quickly moving to a patient-centric world in healthcare where treatment is coming to the patient, the patient is treated more like a customer, and medical facilities of all types must use technology from the business sector. Business sector software designed to improve the customer experience can now be used to improve the patient experience. No technology is driving this shift faster than artificial intelligence (AI). AI is propelling us into an increasingly digital medical experience where patients expect personalized experiences that take into account their individual needs and values, and empower them to get information fast and accurately.

Prescription drugs are ground zero for AI innovation

Although AI has been touted for everything from diagnosis to automating medical imaging to drug discovery, we believe that ground zero for AI innovation in patient-centric healthcare is prescription medicine. Prescribers and patients are suffering in countless ways from the complexity and associated errors in prescriptions.

A single drug has hundreds of factors that must be considered by a doctor or a pharmacist when prescribing or dispensing a drug to a patient. We examined 50 of the most popular drugs and found that the average number of considerations for a single drug is enormous:

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What Should We Expect for Healthcare in 2019? Three Predictions for the Year Ahead

By Dr. Giovanni Colella, CEO and co-founder, OODA Health.

Giovanni Colella, MD
Giovanni Colella, MD

2018 was another year of rapid changes in the healthcare industry. Over the past twelve months, I’ve had fascinating conversations with executives in the provider and payer community and they have described the challenges they face and their visions for the future. One thing has become clear among everyone in the healthcare ecosystem: expectations are changing.

Patients are looking for a retail-like experience for their treatment, and sure enough, a number of new, innovative providers are gaining traction by leading with convenience and patient-centricity. Patients are embracing alternatives to the traditional doctor’s office or the local hospital. Unwilling to wait for an appointment, patients are eager for more responsive, high-quality treatment options.

Healthcare providers are becoming more innovative in an effort to improve the quality and efficiency of patient care while continuing to look for ways to reduce costs. Payers are exploring new approaches to improve their back-office systems and are willing to partner with third-party vendors to accelerate this improvement, rather than trying to develop everything in-house.

I am confident that this year will be full of important change in the industry and that these changes will touch the lives of millions. Of course, there is still a long way to go since the healthcare industry is historically slow to embrace change – it is often difficult to break through a culture that normally stays with the status quo. However, the desire for change is definitely there. If I were to list my top three predictions for trends in healthcare in 2019, they would include the following:

1) Health plans will get much more serious about improving member experience and predictability.

Health plans are eager to improve their member experience, partially because of the emergence of new consumer-centric plan models. As the market becomes more competitive with new entrants, traditional health plans will continue to partner with agile startups to deliver an improved member experience. These partnerships will enable health plans and startups to pilot projects and scale them quickly, leveraging the strengths of both organizations.

2) Employers are focusing on providing access to targeted healthcare solutions that meet specific therapeutic needs.

As of 2018, 83 percent of employees say healthcare is very or extremely important to/for staying in a job or changing a job. Given the importance of healthcare to their employees, and that the average company spends $10,000 on healthcare annually for each worker, employers will recognize the need to invest in specific solutions in areas where traditional networks fall short. These include programs for infertility, women’s health and behavioral health.

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Jobs in healthcare