Tag: Working In Healthcare

What COVID Taught Us About a Train-and-Hire Program To Recruit Frontline Workers

By Kyle Bachman, senior recruiter, Goshen Health.

It can be hard to see any silver lining to the COVID-19 pandemic. But as impacted organizations re-focused on their basics in order to survive – if not thrive – through the hard times, many did see examples of improved business processes, greater efficiencies and new opportunities.

That was certainly the case for our organization, Goshen Health, an award-winning hospital and network of clinics in Northern Indiana. As with most hospitals and healthcare organizations, our staff and our recruiting efforts took a hard hit during the pandemic. It forced us to rethink how we recruit and train key frontline workers, such as medical assistants. Faced with an existing industry staffing shortage, a number of our workers leaving the field because of the pandemic, and fewer potential hires entering the field, the key was to offer training and practical experience to potential candidates, and to promote from within.

Finding candidates with an exceptional bedside manner

Goshen Health has approximately 2,000 Colleagues between the hospital and 30 healthcare clinics. As with many healthcare facilities, one of our toughest hiring challenges is finding enough skilled medical assistants (MAs).

The role of the MA is critically important. They are often the first person a patient sees, and they have a significant amount of direct contact with patients throughout their journey with us. As a result, the bedside manner of a MA is as important as their healthcare expertise. Every day they interact with patients who might be sick, unsure, or are worried about their health or the health of a loved one. Add to that, the work that MAs do in taking vitals and charting for the healthcare provider, and it is quickly evident how vital they are.

Coursework to become an MA can vary, but typically requires between six months to two years of classroom training. Candidates must complete 120 clinical hours of instruction and pass a rigorous certification program to qualify.

Prior to the pandemic, a significant pipeline for these workers – including administrative, clerical and support staff – was filled through partnerships with local community colleges. We also worked with local schools to generate interest among high school students. The hope was that they could matriculate to the community colleges, take one or two years of courses and be candidates for jobs with Goshen Health upon graduation. COVID stalled this pathway for 18 months, forcing us to look into supplementing our traditional hiring practices with new models and new sources.

Adopting a new train-and-hire recruiting model

Goshen Health has since adopted a new model of recruiting both internal and external candidates and paying for their training, in exchange for a two-year work commitment at our facilities. We combine an online training program from an outside vendor with hands-on clinical experience through Goshen’s physician offices.

The applied experience comes through an externship in clinical settings. Candidates participate in 120 hours of training with a senior certified MA or LPN Colleague, and then rotate to several medical practices.

The importance of this rotational strategy cannot be overstated. Trainees gain first-hand experience in Goshen facilities, not in a classroom or an outside healthcare facility. By the time students finish their 120-hour externship, they should have worked in several different Goshen clinics. Upon hire, they would have thorough knowledge of Goshen’s systems, its culture, and its people. They would hopefully hit the ground running on day one.

We learned several other lessons that have impacted our recruiting practices. They include:

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What Do You Need To Work In Healthcare Abroad?

Man Doing A Sample Test In The Laboratory

Healthcare professionals are in demand all around the world. By exploring vacancies abroad, you may increase your chances of securing the perfect role. On top of this, it could be a chance to travel and experience a new culture. Of course, applying to work abroad can come with extra steps. Below are just some of the things you’ll need in order to work within healthcare abroad. 

Getting the right qualifications

Becoming a doctor or a nurse in any country requires specialist qualifications. While most qualifications are accepted universally, there are some that may not be accepted in certain countries. In these instances, you may have to weigh up getting extra qualifications. There are sites that can help you to work out which overseas qualifications are acceptable. If you’ve got your eyes on a certain role within a certain country, finding out this information could be important.

Gaining domestic experience

Most hospitals and clinics prefer to only hire immigrant health workers that have at least two years fully-qualified experience. This could mean working in a local hospital or clinic for two years before considering a role abroad. Experience allows you to collect references, which could help to gain the trust of overseas employers. 

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Working In Healthcare

When selecting a career, most people want something that pays well and is in demand. This ensures some level of job security. While some people have strong passions they want to follow in their career, others want something reliable and are happy to pursue their passions outside of work.

One industry that can offer competitive compensation, demand, and interesting work is healthcare. If you think this industry only includes hands-on care, such as nursing, you are mistaken. Just like any industry, the field requires people in all types of positions to keep everything running seamlessly. If you are interested in marketing, technology, management, or any other field, you can probably find a job in the industry.

Why Work in Healthcare?

These jobs come with many perks. In addition to paying well, they typically offer solid benefits. As you would expect, insurance is generally top-notch, and you often get the opportunity to participate in free or low-cost wellness endeavors, such as annual flu shots and low-cost lab tests.

If you think that all of this sounds interesting, you may be curious about how to break in. The wealth of available jobs provides plenty of opportunities, but there are some things you can do to make yourself an attractive candidate.

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