Tag: Hari Prasad

Combatting Wasteful Administrative Costs At the Practice Level

Hari Prasad

By Hari Prasad, founder and CEO, Yosi Health.

Wasteful administrative costs are crippling healthcare. That’s the key finding of a recent research brief published by Health Affairs, a leading journal of health policy under the aegis of Project HOPE, a nonprofit international health education organization.

Claiming that nearly 50% of administrative spending is wasteful, the brief reveals that systemic non-standardization of procedures and widespread administrative billing errors as the major root causes for the waste.

While the report admits no single intervention is likely to make a dent in the problem – and its solution includes a multi-billion dollar, three-tier healthcare reform plan – there are ways modern healthcare practices can start reducing harmful administrative waste without having to reinvent America’s entire healthcare system.

The solution to address wasteful expenditures for individual clinics and practices can come through updating  their current administrative procedures. Thanks to advances in AI and automation, this “modernization” can be accomplished relatively inexpensively and doing so has proven beneficial for both practice staff and their patients. Best of all, it’s a step the industry has already begun taking during the pandemic – instituting new protocols such as telehealth and pre-arrival appointment check-in. Seeing the process through is still not a high priority for a lot of practices who still ask themselves, where’s the tangible ROI on such an investment?

The pandemic showed us what a log-jam the traditional waiting room represents to the business. It showed us how much time front office staff spends on the phone, and in person, recording patient information and managing the practice’s work flow.

When waiting rooms were no longer a healthy option, it didn’t take long for solutions to become available that would effectively take the chore of waiting room “paperwork” requisition online. For many practices, it was a long overdue improvement.

Michigan Avenue Primary Care of Chicago knew they needed to consolidate disparate registration and appointment management systems into one integrated platform. At the same time, they needed to implement telehealth to accommodate their immediate care, primary care, and ENT practices. By adopting pre-arrival focused and fully customizable patient-intake solution, they were able to bring these services to their offices and successfully pivot during the pandemic lockdowns.

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5 Obstacles Preventing Healthcare Facilities From Providing Optimum Patient Care During The Pandemic

By Hari Prasad, founder and CEO, Yosi Health.

Hari Prasad

Frontline healthcare workers have been doing an incredible job saving lives in ICU beds across the country. However, the healthcare industry has found itself struggling with another pandemic-related challenge, one that’s affecting the ability to provide the quality and care patients expect in their day-to-day overall healthcare maintenance.

As a result of both revenue loss and the loss of patient confidence, providers are looking to overcome a myriad of concerns raised by the pandemic, as they watch their patients postpone regular check-ups and appointments for necessary screenings and treatments because of fears related to COVID-19.

Here’s a list of the five biggest obstacles healthcare providers and medical facilities face right now —and some strategies for overcoming them.

  1. In-Person Patient Exposure

Patients have been postponing their office visits because of the pandemic and it is easy to understand why. The traditional office experience involved sitting in waiting rooms packed with people with little social/physical distancing. More importantly, front desk transactions and workflows also present social distancing obstacles. Contagion ridden point of care clipboards with forms, kiosks, and tablets have been handled by thousands of patients. The current model does not inspire confidence that it is safe nor that the experience will be safer.

To gain the patients confidence with coming back into the practice for appointments, healthcare providers need to address the problems with the traditional waiting room process. Virtual waiting room solutions are the key to reducing wait times, eliminating in-office crowding and reducing the risk of contagion. By offering patient-intake and registration remotely and digitally, virtual waiting rooms allow providers to collect and verify required patient information, signed forms and patient payments prior to the patient’s appointment. With that hurdle overcome, patients will have a much faster and safer visit with minimal contact and wait times.

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