By Shawn Mike, content creator, Dynamologic Solutions.
In the age of internet and online shopping, striving to make it into the future by relying on traditional or outdated practices will get you nowhere! Thanks to the younger generations, various private and public departments are favoring online presence more now and we think, healthcare department should follow suit!
According to a survey by Accenture, the younger generations (millennials and Generation Z) will likely prefer new care models like retail clinics and virtual visits over the traditional methods. This spells trouble for the healthcare department since they still lack the tools to embrace the digital culture.
Digital Transformation in the Healthcare Sector
There is nothing wrong with the traditional health IT sector. It is just that many of the younger generations are outgrowing the traditional methods and now expect a different standard of service.
In the age of self-diagnosis from Google and WebMD, the young individuals constantly express dissatisfaction with the existing healthcare models. They are more comfortable with researching healthcare options online and are more likely to utilize non-traditional methods of engaging with the health department. Because of the reliance on the latest cutting-edge options, healthcare must understand that there is a need to adopt advanced techniques.
Currently, we are living in the digital age and the consumers are always on the lookout for a digital front-end experience. Since the internet has blurred boundaries, the younger generation is more aware of what they want and how they want it. At this point, the healthcare department seriously lacks the necessary digital tool to provide a better experience.
In a way, it is not just about the adoption of certain tools. Instead, we are talking about a complete transformation that will provide the healthcare department with the boost it needs to make things easier for the upcoming generations. The redesign will mean that high-quality, accessible, affordable, and effective healthcare can be provided through digital tools.