Black Book Loyalty Survey: Nurses Are Very Dissatisfied with EHRs

Dissatisfaction with inpatient electronic health record systems among nurses has escalated to an all time high of 92 percent, according to the Q3 2014 Black Book Loyalty survey results to be published later this month. Disruption in productivity and workflow has also negatively influenced job dissatisfaction according to nurses in 84 percent of US hospitals. Eighty-five percent of nurses state they are struggling with continually flawed EHR systems and 88 percent blame financial administrators and CIOs for selecting low performance systems based on EHR pricing, government incentives and cutting corners at the expense of quality of care.

Eighty-four percent of nursing administrators in not-for-profit hospitals, and 97 percent of nursing administrators in for-profit hospitals confirm that the impact on nurses’ workloads including the efficient flow of direct patient care duties were not considered highly enough in their administration’s final EHR selection decision.

Black Book polled nearly 14,000 licensed registered nurses from forty states, all utilizing implemented hospital EHRs over the last six months. Survey respondents also ranked the vendor performance of 19 inpatient EHR systems from a nursing satisfaction perspective.

“Although the inpatient EHR replacement frenzy has calmed temporarily, the frustration from nursing EHR users has increased exponentially,” said Doug Brown, managing partner of the survey firm Black Book Market Research. “The meaningful use financial incentives for hospitals have many IT departments scurrying to implement these EHR’s without consulting direct care nurses, according to the majority of those polled by Black Book.”

Insights include:

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Three Essentials for Selecting Your Next EHR, According to KLAS?

KLAS EnterprisesAccording to a new KLAS blog post, there are three essentials for selecting your next EHR. The post is pithy at best, and designed for the company to gain more physician leads, but I thought I’d feature some of the information here.

Why?

Perhaps it’s for no other reason than to be snarky. Readers of this site know that I am suspicious, at best, of KLAS, its reports and its centralist, self-centered approach. Fact is, the numbers of respondents of KLAS’ surveys just don’t add up for the claims that they make.

I know this because I’ve worked with an EHR vendor that often was the subject of the “research firm’s” multiple sales attempts.

As part of my role with the company, I worked with a legitimate research department and based on their reviews of the KLAS data, there’s simply no way the data presented by KLAS – for the price of a king’s ransom to vendors – is legit. For example, 48 physician responses (or 52 or 46 or two dozen) to its surveys does not accurately reflect the thoughts of several hundred thousand physicians across the market.

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