Care management is a set of activities that aims to improve the quality of care of patients by helping them manage health conditions. Ultimately, this reduces the need for medical services. The need for care management has led to the rise of care management organizations that strive to enhance the quality of patient experience.
To be successful in this industry, care organizations need to incorporate effective care management software. This software is an indispensable tool that can determine the success or failure of your organization.
For this reason, several factors should be considered when choosing one.
Should Be All-Inclusive
Other than the electronic health records (EHR), a good care management software should also include other data sources that go beyond the medical history of the patient. While EHRs are important for gathering and storing data, there is still need for an interactive and comprehensive software.
A good software must get data from a variety of data sources and systems where communication takes place. Other than being in just one EMR, the software should be in multiple EMRs so that it doesn’t miss information from health systems within the ACO. A care management software that is comprehensive will enable clinicians to make timely decisions.
Other than being all-inclusive, the software should also ensure care coordination to facilitate the interaction of the caregiver and the patient. This helps to confirm medication compliance and determine actions based on goals and assessments.
Effective Medication Management System
Something else that you should consider when choosing a care management software is whether it has an effective medication management system in place. This system enables family members and staff to add medication to the platform. It also allows the staff to prepare the MARS chart with ease.
Ease of Use
It is of no use to implement software that is difficult for your staff to use as this will slow down productivity. While a new software may not be easy to use at first, it is imperative that your staff is comfortable navigating it and can quickly adopt it.
To ensure this, it is best to consult your staff, so you know which software they are most comfortable with. Including them in the selection process will also help you know which features will be most effective for your organization.
Interfacing is the ability of two systems to communicate and share pertinent data with each other. You want to make sure that your care management software interfaces well with your current electronic medical records (EMR) system. This makes the process of entering a patient’s data quick and easy.
It should automatically enter the patient’s information into the EHR system. This helps to manage the patient’s data, which can then be shared with the caregivers and other specialists in real-time.
To improve the quality of care of patients, it is only right that relevant reports are shared with the caregivers and family members. For this reason, you should opt for a software that allows you to publish reports and notes in real time, and even share those reports electronically with members of your practice.
Detailed reports can go a long way in ensuring productivity for your organization. The software should provide detailed analysis and assessment depending on the patient’s profile. It should determine their clinical conditions, fitness assessment, and geographical location and come up with a customized care plan based on the data.
Also, it should allow the office team to communicate and comment on the patient’s condition, so they can adjust the care plan accordingly. Reporting also helps to track the performance and success of the care team.
When running a care service, you always want to be updated on the status of planned visits. It is for this reason that you need a care management software that has the feature of monitoring visits to help you plan your activity calendar.
Apart from scheduling visits, this feature will also let you know whether the caregivers are with the patients or they have departed. You will also know when visits are complete and only be alerted when necessary.
It is without a doubt that care management software will never replace care managers. However, we cannot ignore the fact that this software helps deliver better care for patients. An effectual care management software collects and analyzes relevant data and prompts caregivers and other specialists on care considerations. Overall, it betters the care management experience and the industry as a whole.