Tag: Stephan Herron

E-Signature Devices Eliminate Workaround To Shave 10 Minutes Per Patient Consent

By Stephan Herron, chief executive officer and president, Scriptel Corporation.

Stephan Herron

The providers at Boice-Willis Clinic adore their eClinicalWorks EHR, but with 67 of them in seven locations and 10 practice areas, fast electronic consent signing is critical to the organization’s efficiency. It was a major goal of IT director Matt Reams to eliminate the workaround for e-signatures his team had been forced into.

The problem was an incompatibility between eClinicalWorks (eCW) and the signature pads the Rocky Mount, NC-based organization had purchased a few years prior.

eCW 11e, the browser-based version of the EHR used at most of the multi-specialty clinic’s registration desks didn’t recognize the previous pads being used, so the IT team utilized an enterprise content management system called Laserfiche as an intermediary. Patient consent forms were accessed through this software, and patients signed using the signature pads. The e-signature was stored in Laserfiche and sent to the medical records fax inbox. One of the health information management (HIM) staff had to then manually move it from the inbox into the patient document.

Complete Compatibility, Plus Plug-and-Play

Today, Boice-Willis has a new system using signature pads that’s saving HIM at least 10 minutes on every signed consent, and they process what Reams calls a “significant number” of forms per day.

Knowing that every front desk in the organization used the browser version of eCW which was incompatible with the old devices, Reams and his EMR manager searched eCW user forums for possible solutions. Upon seeing that multiple organizations had successfully changed to these signature pads, Reams ordered a unit to test.

The test showed that not only are the devices compatible with all versions of eCW, but they’re completely plug-and-play, not even requiring a driver download.

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6 Ways Paperless Signing Streamlines Healthcare Workflows

By Stephan Herron, CEO and president, Scriptel Corporation

Stephan Herron

For decades, healthcare providers have relied on putting pen to paper when it comes to signing off on prescriptions, discharge orders or even referrals to specialists. For patients, signatures need to be captured for reviewing and confirming care plans or after an office visit is completed. Although many hospitals and practices have made the move to some form of electronic signature solution, not everyone has adopted the technology. Enter COVID-19.

As the pandemic continues to push our nation’s healthcare system to the brink, provider organizations are ramping up efforts to implement digital, contactless consents. That includes the move to paperless workflows, something healthcare has struggled to adopt given the industry’s love-hate relationship with paper.

eSignature technology allows digital documents to be approved and authenticated with a handwritten signature, replacing the traditional ink on paper or “wet signature.” Most importantly, eSignatures eliminate a touchpoint – helping contain the spread of COVID-19 while easing patient fears of contracting the virus during healthcare visits.

In 2000, Congress passed the Electronic Signatures in Global and National Commerce Act (E-Sign Act; Public Law 106-229) which recognized electronic signatures as valid under U.S. law. When it comes to its use in healthcare, the U.S. Department of Health and Human Services (HHS) stated eSignatures fulfill the HIPAA Privacy Rule as long as they satisfy the applicable requirements of State contract law.

Beyond expediting signature collection, eSignature technology helps ease patient’s concerns about the safety of visiting the doctor’s while improving medical practice workflows – here’s how:

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