In a reflection of its accelerating investment in AI, automation, data management, and company growth, AGS Health announce the expansion of its executive leadership team. These appointments underscore the company’s commitment to delivering on the promise of revenue cycle AI through practical innovation, clinical expertise, and ROI-driven solutions.
As a provider of tech-enabled revenue cycle management (RCM) solutions and a strategic growth partner to healthcare providers nationwide, AGS Health is focused on delivering measurable improvements in financial performance while enhancing the patient experience.
“Healthcare providers are navigating a highly complex and rapidly shifting industry landscape, one where reimbursement pressures, rising costs, workforce challenges, regulatory change, and the evolution of AI are converging in ways that demand more from their RCM partner than ever before. Providers don’t just need a partner that keeps pace with change. They need one that anticipates it and turns it into a strategic advantage,” said AGS Health Managing Director and CEO Patrice Wolfe. “The leaders we’re announcing today aim to bring exactly the visionary thinking, customer-first mindset, and creative problem-solving it takes to do that. Together with our broader executive team, they will help AGS Health continue innovating on behalf of our clients and try to ensure every provider we serve has the footing to not just navigate this moment, but to thrive in it.”
The appointments span four critical domains: commercial growth, AI and data, marketing, and customer success.
Cheryl Cruver was named President, US Markets & Chief Commercial Officer. Cruver, who was previously AGS Health’s Chief Revenue Officer, has unified oversight of all revenue-generating functions, including sales, marketing, customer success, and transition functions. She will also play a key role in advancing AGS Health’s AI-enabled transformation. Throughout her career, spanning more than three decades, Cruver has helped healthcare providers leverage data, technology, and innovation to strengthen financial performance, improve operational efficiency, and enhance patient outcomes.
Balaji Sundararajan was appointed to the newly created role of Chief Data and AI Officer (CDAIO), reflecting the central role of data and AI in AGS Health’s strategy. In this role, Sundararajan will accelerate the development of the company’s AI capabilities across its product portfolio and operations, oversee data governance and analytics, and promote data literacy and responsible AI use across the company. He previously served as AGS Health’s Senior Vice President and Global Head of Engineering and brings more than 30 years of technology leadership experience, including two decades driving AI and automation innovation.
Susan Worthy joins AGS Health as Chief Marketing Officer, leading the company’s global marketing strategy to drive growth and showcase innovation. Worthy brings to AGS Health a reputation for translating complex solutions into clear and compelling market narratives, aligning marketing with business priorities for health IT and tech-enabled services organizations, and building high-performing teams. Previously, she was CMO at Gainwell Technologies and has held marketing leadership roles at Amwell, Optum, and Aetna.
Joel Gleason was named Chief Customer Officer in addition to his existing role as Senior Vice President of Customer Success. He leads the company’s customer success organization, working to deepen client relationships, expand its footprint, and help customers achieve their business objectives through AI-driven technology and embedded global services. With more than 30 years of health IT and services experience, Gleason brings a strong customer-first approach to his role, along with a reputation for building scalable teams, driving repeatable processes, and delivering measurable value and outcomes.
“Cheryl, Balaji, Susan, and Joel each bring exceptional depth in their disciplines, and together they strengthen our ability to deliver the AI-driven, outcomes-focused solutions our clients need to compete in today’s healthcare environment,” said Wolfe. “I’m proud to welcome our new executive team members and am confident this team will define what’s possible for AI-driven revenue cycle management.”
AGS Health, a leading provider of tech-enabled revenue cycle management (RCM) solutions and a strategic growth partner to healthcare providers across the U.S., has received a UiPath AI25 Award for the company’s innovative use of automation and AI to support greater accuracy and efficiency in the intake and management of faxed documents.
Despite efforts to eliminate faxing, use of this cumbersome, inefficient, and costly technology by healthcare organizations remains prolific. Over 9 billion fax pages are exchanged annually at a cost of $125 billion, significantly straining already limited resources.
AGS Health’s Intelligent Fax Processor automates this process, accelerating indexing, enhancing accuracy, reducing costs, and improving efficiency by leveraging a hybrid workflow model combining GenAI and robotic process automation (RPA) with manual indexers to handle exceptions. The system can handle a wide array of document formats and types, including consultation notes, test results, and medical records. Powered by advanced AI, it learns and adapts to the unique fax templates of each organization, ensuring accurate data extraction and categorization.
The annual UiPath AI25 Awards recognize the 25 most innovative UiPath customers using a combination of AI and automation as a strategic change enabler to accelerate bigger and bolder outcomes. AI and automation are redefining what’s possible—not just in business, but in the ways we work and live. This powerful combination creates fast, comprehensive, and actionable insights to inform decisions—uncovering never-before-seen opportunities for productivity and innovation.
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Revenue cycle management solutions provider AGS Health announced the launch of operations in Manila, Philippines. Serving as a strategic growth partner to more than 100 major healthcare providers across the U.S., the expansion will offer AGS Health and its customers increased access to global talent.
Identified as one of the most popular outsourcing destinations in the world, the Philippines is known for the quality of skills offered in the business process outsourcing (BPO) sector. With strong medical backgrounds and voice-based skills, AGS Health aims to focus on supporting end-to-end accounts receivable services. “By augmenting our service line with patient calls, responding to patient queries, and timely patient follow-ups, the addition of our Philippines operations represents an exciting added value to our customers,” said Patrice Wolfe, CEO of AGS Health.
As the company continues to grow, AGS Health is diversifying its global operating locations. The Manila office is the second recent global addition for the company, following the opening of its Jaipur, India office in June 2022. With more than 11,000 employees worldwide, AGS Health combines a global pool of expertly trained, college-educated resources with AI-enabled technology to leverage the latest advancements in modern revenue cycle practices.
The COVID-19 global pandemic and widespread natural disasters have highlighted the importance of business continuity planning. With an already-extensive presence established in India, AGS Health strengthens its infrastructure with this cross-country addition.
“Our expanded footprint reduces the risk of business disruptions to our clients should operations be interrupted in India,” Wolfe said, adding “The Philippines emerged as our top choice for its solid, low-risk infrastructure and its role as a top business center.”
AGS Health, a revenue cycle management (RCM) solutions provider and partner to some of the largest healthcare systems in the U.S., launched its AGS AI Platform, a connected solution that blends artificial intelligence (AI) and automation with award-winning human-in-the-loop services and expert support to maximize revenue cycle performance.
Industry-wide, health systems are being stretched as they face chronic and worsening labor shortages while attempting to address higher denial rates and an onslaught of audits. Shrinking margins limit organizations’ ability to reinvest in care delivery. In this time of high turnover, the AGS AI Platform helps to reduce stress, prevent burnout, and improve job satisfaction by offering the ability to automate high-volume repetitive tasks, allowing skilled staff to focus on more complex tasks.
“AGS Health is excited to deliver this platform as a lifeline to provider organizations in challenging times,” says Patrice Wolfe, CEO of AGS Health. “With our industry expertise, AI-enhanced technology, and specialized services, AGS Health is helping healthcare organizations achieve the financial freedom necessary to invest in the latest healthcare innovations and deliver high-quality care to their communities.”
The platform allows healthcare organizations to gain enhanced visibility into day-to-day operations and the overall performance of the revenue cycle, including intelligent worklists, productivity reports, customizable dashboards, root cause analyses, and executive reporting. Performance trends and predictive analytics help to prevent bottlenecks, reduce denials, and mitigate revenue leakage.
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AGS Health, a leader in revenue cycle management solutions for major healthcare providers across the U.S., has achieved Cybersecurity Transparent status through a voluntary risk assessment process and program from Censinet and KLAS Research.
KLAS and Censinet launched the Cybersecurity Transparent designation to enable healthcare IT vendors and services firms to improve their overall risk and security profile by driving greater trust and transparency to thousands of healthcare providers. AGS Health volunteered for the assessment as a demonstration of its commitment to mitigating the rapidly growing risk of cyberattack – a critical threat for a healthcare industry that saw a 45% increase in attacks worldwide.
“Protecting the data entrusted to us by our clients is of the utmost importance to AGS Health, which is why we voluntarily underwent Censinet’s cybersecurity assessment,” said Patrice Wolfe, CEO of AGS Health. “We are proud to have our risk mitigation efforts recognized by this important Cybersecurity Transparent designation and appreciate the trust it instills in our clients that their data is secure.”
Adds Prasad PK, AGS Health’s General Counsel and Vice President of Legal & Corporate Affairs: “AGS Health worked closely with Censinet on an extensive assessment that ultimately demonstrated our alignment on critical standards for managing healthcare cybersecurity risk. It is gratifying to have met the rigorous standards for data protection as determined by the industry’s leading experts and to be able to demonstrate that accomplishment to our clients through this Cybersecurity Transparent designation.”
The Cybersecurity Transparent program assessment looks at six categories that measure and reflect the effectiveness of an organization’s cybersecurity processes: network security; data protection; identity and access management; threat and incident response; legal and regulatory; and resiliency. AGS Health received a top grade of “Mature” across all six categories. A full list of the companies and products that achieved Cybersecurity Transparent designation can be found at klasresearch.com/censinet.
“Cybersecurity is no longer an option for market-leading products from blue-chip companies that support the healthcare industry, and our partnership with Censinet brings effective risk management to the forefront,” said Taylor Davis, president of KLAS.
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