Revenue cycle management solutions provider AGS Health announced the launch of operations in Manila, Philippines. Serving as a strategic growth partner to more than 100 major healthcare providers across the U.S., the expansion will offer AGS Health and its customers increased access to global talent.
Identified as one of the most popular outsourcing destinations in the world, the Philippines is known for the quality of skills offered in the business process outsourcing (BPO) sector. With strong medical backgrounds and voice-based skills, AGS Health aims to focus on supporting end-to-end accounts receivable services. “By augmenting our service line with patient calls, responding to patient queries, and timely patient follow-ups, the addition of our Philippines operations represents an exciting added value to our customers,” said Patrice Wolfe, CEO of AGS Health.
As the company continues to grow, AGS Health is diversifying its global operating locations. The Manila office is the second recent global addition for the company, following the opening of its Jaipur, India office in June 2022. With more than 11,000 employees worldwide, AGS Health combines a global pool of expertly trained, college-educated resources with AI-enabled technology to leverage the latest advancements in modern revenue cycle practices.
The COVID-19 global pandemic and widespread natural disasters have highlighted the importance of business continuity planning. With an already-extensive presence established in India, AGS Health strengthens its infrastructure with this cross-country addition.
“Our expanded footprint reduces the risk of business disruptions to our clients should operations be interrupted in India,” Wolfe said, adding “The Philippines emerged as our top choice for its solid, low-risk infrastructure and its role as a top business center.”
AGS Health, a revenue cycle management (RCM) solutions provider and partner to some of the largest healthcare systems in the U.S., launched its AGS AI Platform, a connected solution that blends artificial intelligence (AI) and automation with award-winning human-in-the-loop services and expert support to maximize revenue cycle performance.
Industry-wide, health systems are being stretched as they face chronic and worsening labor shortages while attempting to address higher denial rates and an onslaught of audits. Shrinking margins limit organizations’ ability to reinvest in care delivery. In this time of high turnover, the AGS AI Platform helps to reduce stress, prevent burnout, and improve job satisfaction by offering the ability to automate high-volume repetitive tasks, allowing skilled staff to focus on more complex tasks.
“AGS Health is excited to deliver this platform as a lifeline to provider organizations in challenging times,” says Patrice Wolfe, CEO of AGS Health. “With our industry expertise, AI-enhanced technology, and specialized services, AGS Health is helping healthcare organizations achieve the financial freedom necessary to invest in the latest healthcare innovations and deliver high-quality care to their communities.”
The platform allows healthcare organizations to gain enhanced visibility into day-to-day operations and the overall performance of the revenue cycle, including intelligent worklists, productivity reports, customizable dashboards, root cause analyses, and executive reporting. Performance trends and predictive analytics help to prevent bottlenecks, reduce denials, and mitigate revenue leakage.
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AGS Health, a leader in revenue cycle management solutions for major healthcare providers across the U.S., has achieved Cybersecurity Transparent status through a voluntary risk assessment process and program from Censinet and KLAS Research.
KLAS and Censinet launched the Cybersecurity Transparent designation to enable healthcare IT vendors and services firms to improve their overall risk and security profile by driving greater trust and transparency to thousands of healthcare providers. AGS Health volunteered for the assessment as a demonstration of its commitment to mitigating the rapidly growing risk of cyberattack – a critical threat for a healthcare industry that saw a 45% increase in attacks worldwide.
“Protecting the data entrusted to us by our clients is of the utmost importance to AGS Health, which is why we voluntarily underwent Censinet’s cybersecurity assessment,” said Patrice Wolfe, CEO of AGS Health. “We are proud to have our risk mitigation efforts recognized by this important Cybersecurity Transparent designation and appreciate the trust it instills in our clients that their data is secure.”
Adds Prasad PK, AGS Health’s General Counsel and Vice President of Legal & Corporate Affairs: “AGS Health worked closely with Censinet on an extensive assessment that ultimately demonstrated our alignment on critical standards for managing healthcare cybersecurity risk. It is gratifying to have met the rigorous standards for data protection as determined by the industry’s leading experts and to be able to demonstrate that accomplishment to our clients through this Cybersecurity Transparent designation.”
The Cybersecurity Transparent program assessment looks at six categories that measure and reflect the effectiveness of an organization’s cybersecurity processes: network security; data protection; identity and access management; threat and incident response; legal and regulatory; and resiliency. AGS Health received a top grade of “Mature” across all six categories. A full list of the companies and products that achieved Cybersecurity Transparent designation can be found at klasresearch.com/censinet.
“Cybersecurity is no longer an option for market-leading products from blue-chip companies that support the healthcare industry, and our partnership with Censinet brings effective risk management to the forefront,” said Taylor Davis, president of KLAS.
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