Q&A with Matt Fairhurst, CEO and co-founder, Skedulo.
Skedulo is a champion of the deskless workforce, providing a comprehensive productivity platform that improves the lives of the mobile worker. Operating heavily in the healthcare sphere, Skedulo works with home healthcare agencies and organizations including Solace Pediatrics, Eastseals, and New Jersey Respiratory Associates (NJRA). Matt Fairhurst is the co-founder and CEO of Skedulo. Matt’s background is in user experience and user interface design, and, from this, he has a passion for building great products. Here he discusses telehealth, technology innovation and the future of healthcare.
What’s been the experience of the practice or the health system with the technology, and how has its real-world application changed the way they practice or the business of care?
Telehealth is a positive development in the healthcare industry, one that, 20 years ago, people never thought would be possible. It allows patients to “visit” the doctor without having to leave their home via video chats, and it also enables caregivers to visit patients in their homes and still be able to complete the job efficiently.
Pre-pandemic, telehealth was often seen as a backup option for healthcare providers, for example if the patient lived elsewhere and was unable to come in for a physical appointment. Then once the pandemic hit, telehealth became the temporary default and was practiced out of necessity in order to limit potential contamination. Now, providers are beginning to think about how they want to incorporate telehealth into their regular model of care. Practicing telehealth is less expensive and allows more patients to be seen. While it won’t replace in-person care, it certainly will stick around once the pandemic passes and be incorporated into how healthcare systems practice their business of care.
Why were doctors and people reluctant to adopt telehealth prior to the pandemic?
The healthcare industry has always been resistant to adopting technology and interoperability, and that includes telehealth services. Many providers held on to the belief that virtual services were inadequate compared to in-person services. The silver-lining of COVID’s effect on healthcare is that it’s propelling the industry forward and forcing an openness to digital transformation. And technology — thanks to biometric devices and software innovation — is finally catching up to make telehealth a seamless and truly comparable option to certain in-person services.