Tag: Ken Congdon

Enterprise Imaging Insights: Top Minds Share Their Perspectives

By Ken Congdon, content marketing manager, Hyland Healthcare.

Ken Congdon

Each year, Hyland Healthcare conducts focus groups with HIMSS members representing top healthcare provider organizations. The interactive, in-depth discussions always reveal powerful insights we can use to improve our solutions.

This year’s topic was enterprise imaging. We wanted to gain a better understanding of the drivers, strategies, challenges and desires healthcare leaders have in this area.

Healthcare evolution, innovation boost enterprise imaging demand

Consensus from the group seemed to indicate that the evolution of healthcare in general is driving the demand for enterprise imaging. For example, increased consolidation, partner collaboration and merger and acquisition activity are creating imaging environments that are complex and extremely difficult to manage. It becomes problematic, expensive and risky to attempt to manage and maintain multiple silos of imaging data throughout all of these locations.

“The acquisition of outpatient imaging centers combined with the disparate imaging silos we already have internally creates a lot of waste,” said Peter Overeem, CTO of Adventist Healthcare. “Several efficiencies can be gained by bringing all our images — both inpatient and outpatient — together into one consolidated system.”

Furthermore, it was agreed upon that PACS is a dated technology that is centered on radiology and cardiology, and likely not the best equipped to handle the centralized management of images throughout an enterprise.

“With the advancement of AI, we need to start adopting enterprise tools,” said Michael Knopp, MD, professor and director at Ohio State University. “We can’t maintain an environment where everyone has their own departmental solution. PACS vendors are focused on specific niches and are fairly slow to add new innovations that benefit the enterprise. The solutions you implement today need to be capable of adapting and innovating at a much faster pace.”

One-size does not always fit all

The demand for enterprise imaging tools was clear from the group. However, participants also communicated several challenges and roadblocks when it comes to implementing solutions that satisfy the needs of all the stakeholders involved.

“We can’t get the different imaging-centric departments to agree on one technology platform that meets everyone’s needs,” said Overeem. “What one person likes, another hates. We’re concerned about implementing an enterprise solution that causes some departments to settle for a less optimal solution for their specialty.”

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EMR Optimization Is the Hottest Thing Since … EMRs

By Ken Congdon, content marketing manager, Hyland Healthcare.

Ken Congdon

Due in large part to the HITECH Act and the meaningful use incentive program, electronic medical record (EMR) initiatives have dominated the IT efforts of healthcare providers for the better part of the past decade. Most of the focus over this time has been placed on simply implementing the technology and getting clinicians to embrace it.

Now that more than 95 percent of hospitals in the U.S. are currently using EMRs*, it seems the focus is beginning to shift. However, the move isn’t away from EMRs to some other groundbreaking technology. Instead, the focus is transferring from simply implementing EMRs to optimizing the software in order to squeeze more value out of it.

You see, most healthcare providers aren’t very happy with the ROI they are currently getting from their multimillion-dollar EMR investments. In fact, only 10 percent believe they are getting a positive or superb return from their EMRs, according to a recent survey of 1,100 healthcare professionals by Health Catalyst.

The remainder describe the ROI as terrible, poor or mediocre.

As a result, healthcare providers are turning their attention to enhancing their existing EMR systems. According to a recent Black Book Market Research survey, 61 percent of healthcare respondents say technology optimization is the highest priority IT engagement for their organizations by the end of 2020. Not surprisingly, EMR software and revenue cycle management systems are the primary targets of these optimization efforts.

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