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Can Patient Care Be Powered By AI? Healthcare That Focuses On Quality Care

Michael BradfordBy Michael Bradford, head of operations of Americas, HappyOrNot.

In today’s healthcare, organizations encounter several obstacles while trying to provide high-quality treatment to patients, such as limited resources and the ever-changing demands and expectations of patients, to name just a few examples.

This means that healthcare organizations are under increasing pressure to deliver outstanding patient care to be the provider of choice. Dissatisfaction among patients and the economic climate, which has personnel issues impacting the industry’s capacity to adequately address patient needs, have intensified the sense of urgency.

Common Patient Complaints and the Need for Improved Care

When patients voice their dissatisfaction, it usually leads healthcare providers to new opportunities for improvement. Long wait periods, impersonal treatment, and inadequate communication are among the most common grievances.

Patient satisfaction is greatly affected by communication issues, especially when healthcare practitioners are viewed as being uncaring, according to research conducted by the National Institutes of Health (NIH). Patient satisfaction and health outcomes are negatively impacted by long wait times, according to the American Journal of Managed Care, and healthcare organizations must address these concerns by using new solutions that improve the patient experience.

Economic and Staffing Challenges in Healthcare

Due to tight budgets and staffing challenges, hospitals’ provision of good patient care is hampered. According to the American Hospital Association, health service systems have been stressed by a shortage of manpower, especially since the international health crisis.

Staff cutbacks will impose even more strain on already overworked people, reducing their capacity to give each patient the individual attention they deserve. Given these constraints, it is of the utmost importance to examine possible substitutes for the sake of upholding and improving the quality of patient care.

The Imperative for Solutions in Patient Experience

For hospitals looking to better understand patient experiences and how they might be improved, data analytics and artificial intelligence offer significant opportunity. As AI’s analysis of vast quantities of patient data shows, information on treatment outcomes, organizational efficiencies and patient satisfaction can be uprooted and used to make strategic decisions.

When doctors and hospitals work from this novel information, they are able to come up with approaches better suited to each patient’s individual needs and tastes. Take, for example, patient flow. By integrating predictive analytics into it, wait times for patients can be decreased.

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