By Fahad Aziz, co-founder and CTO, Caremerge.
Senior living communities depend on human connection and care that serves each resident’s individual needs. But too often, a paper charting system gives way to inefficiencies such as medication mistakes, poor compliance, revenue leaks, and overall headaches for staff and administrators. As a result, senior living communities that rely on paper charts can’t always deliver the level of care they want to provide their residents. This can lead to dissatisfaction among residents.
And if residents are unhappy, community executives are unhappy.
That’s where electronic health records (EHR) come in. They eliminate the pain points of a manual documentation system and make it easier for staff and administrators to focus on the “why” of caring for residents by streamlining the “how.”
Here’s a look at the four main ways EHRs strengthen operational efficiency in senior living communities and enable excellent care for residents.
EHRs Improve Communications and Transparency
Senior living care hinges upon having access to accurate, up-to-date information about a resident’s health. For CNAs to deliver that care to residents, they need to communicate critical information smoothly and in a timely manner.
With a paper documentation system, it’s too easy for important details to get lost in the constant shuffle of folders and paperwork. Poor handwriting can cause confusion. If residents have incomplete clinical profiles, CNAs’ jobs are harder – there’s lots of back-and-forth with other CNAs and digging through file cabinets to find the information they’re looking for.
Compare that with EHRs: CNAs can use EHRs to efficiently record and access information about a resident’s health in real time, on cell phones, tablets, or computers. This information means CNAs can trust the EHR to correctly answer questions about a resident’s medication doses and clinical history.
Plus, long-term record keeping is critical in a senior living community with high staff turnover. EHRs make it easier to onboard new CNAs and help them quickly get acquainted with individual residents’ profiles.
But staff aren’t the only ones who benefit from enhanced communication through EHRs. A centralized and digitized record of contacts invites everyone to the conversation about a resident’s health.
If a resident visits the hospital, medical professionals can forward a hospital intelligence report to anticipate changes to resident services. This elevated communication between senior living communities and hospitals can improve health outcomes – research from the National Institutes of Health shows that EHR use in hospitals decreases readmission rates.
Family members at home want to stay in the loop on their loved ones’ health, too. EHRs can integrate clinical information into senior living family communication portals. That way, family members don’t just hear during visits or after an emergency – they can check in on their loved one’s health as often they please.