By George Mathew, chief medical officer, North America, DXC Technology.
George Mathew
Consumer technology has given rise to 21st century digital citizens who are reinventing their lifestyles ? one smart device at a time. They are also reinventing healthcare.
The 21st century digital citizen monitors their daily calorie intake, sleep patterns and heart rate during exercise. They have used a DNA testing service to access their genetic information, and they know their risk level for conditions such as Alzheimer’s disease or cancer. They have become empowered consumers of healthcare.
Healthcare organizations are exploring ways to capture this new wave of patient-generated data, integrate it with other clinical and non-clinical data sources and gain insights into improving health management for individuals and populations. The key will be to create a digital foundation that can radically improve data flow and deliver contextual, actionable insights across the entire healthcare ecosystem.
21st Century Outcomes
Consumerization has made it possible to get a more complete picture of what patients need to better manage their health, and to provide care beyond the walls of a hospital or clinic. Insights can be gleaned from a variety of internet of things (IoT) devices ? from cameras linked to video analytics systems to assess people’s behaviors, to communication and conversational artificial intelligence (AI) devices that can interact with patients in their homes.
Consider what this means for patients who are managing a chronic condition such as diabetes or hypertension. Those individuals receive advice when they visit their doctor or nurse practitioner. But how can providers keep patient engagement going between those visits? Now, after garnering the appropriate approvals, providers can use patient-generated data and virtual health services to monitor patients and ensure they have the information needed for their care without requiring an office visit. Increased interactions between practitioners and patients helps to increase engagement, which is often difficult to achieve between visits. Better-engaged patients will positively impact patient satisfaction scores — a key consideration in the value-based care system.
Additionally, collecting more types of data enables organizations to better understand the dynamics of the entire population. Patients with similar profiles can be identified, successful care paths can be determined, and emerging patterns can be recognized to help in finding the most effective interventions. And, healthier populations will result in less expense to the healthcare system overall.
By George Mathew, MD, chief medical officer, North America, DXC Technology.
George Matthew
Patients, like all consumers, are more digitally aware and connected than ever before, as they continue to embrace the latest mobile devices and wearables. These devices, as well as the increasing availability of information on health management, have made patients more engaged participants in managing their own health and wellness.
As a result, they demand timely access to their own health information and expect care services that are personalized and convenient. They also want to use consumer-friendly digital tools to engage with their clinical records, lab results, medications and treatment plans.
However, many health organizations are still evolving their approach to meet this challenge. Existing systems of record in healthcare are often siloed, making it difficult to share actionable patient information across the continuum to accelerate service delivery and improve outcomes. The solution lies in implementing next-generation digital health platforms to integrate sources of historical clinical and wellness data to derive insights that drive more engaging patient experiences, better outcomes and lower costs.
Bridging the Information Gap
Integrating data sources across healthcare segments and aggregating them into a single digital-patient record, empowers patients and providers to make better healthcare choices and improve quality of care.
Rather than searching and clicking across multiple systems, an integrated digital patient-care platform creates a “single source of truth” to give patients and their providers quick and easy access to real-time, context-specific information for timely decisions. Benefits include the following:
Providers can optimize clinical operations, with results that include streamlined processes, reduced patient admissions, shorter hospital stays and, ultimately, improved quality of care for patients.
Patients may obtain a full view of their complete health journey and access relevant education and medication information — instead of having to wait for follow-up visits to see and discuss their results.
Patient engagement can also be improved through secure patient messaging capability, the ability for providers to receive patient experience feedback, and deployment of intelligent virtual assistants across a range of mobile devices to create a connected healthcare experience.
Additionally, when healthcare staff have access to the most up-to-date data, they can ensure the right materials are in the right place, reducing material waste and minimizing patient wait times. Furthermore, integrating clinical and wellness systems can help providers efficiently collect population health data to maximize health outcomes through early interventions.
By George Mathew, M.D., chief medical officer for the North American Healthcare organization, DXC Technology.
George Mathew, MD
In mid-February, nearly 45,000 health information and technology professionals, clinicians, executives and suppliers gathered to explore healthcare’s latest innovations at the annual Health Information and Management Systems Society (HIMSS) conference in Orlando, Florida.
These “champions of healthcare” examined the greatest challenges facing the industry — including an aging population, chronic disease, a lack of actionable information and increasingly demanding consumers. They also explored how new solutions are being enabled by technologies such as predictive analytics, artificial intelligence (AI), machine learning and telemedicine.
The following four trends drove much of the conversation at HIMSS19 and will continue to shape the next wave of healthcare transformation.
Organizing and innovating around patients
As patients gain access to more information about their health and new technologies empower them to be proactive consumers of healthcare, the industry is focusing on how patients as consumers will drive new models of care. Topics such as patient engagement, patient-centric health information exchanges, personalized care and the consumerization of health were prominent during HIMSS19 learning sessions and conversations around the expo hall.
