By Branden Neish, chief product and technology officer, Weave.
Economic challenges are causing small healthcare practices to reduce spending and rework balance sheets. Yet, some healthcare leaders are cutting funds in areas that may end up hurting them in the long run, particularly when it comes to digital solutions.
While digital solutions may sometimes end up near the bottom of a practice’s hierarchy of needs when compared to labor, supplies, rent and utilities, they can have a “make or break” impact on patient experience. And as patients are the lifeblood of any practice, their satisfaction will ultimately determine success or failure.
Amid unprecedented labor shortages plaguing the industry, healthcare staff members don’t have time to be bogged down with time-consuming administrative tasks that take away from patient care. As such, the need for digital solutions becomes doubly important to streamline and automate administrative tasks like scheduling, appointment reminders, payment processing and patient communications.
It is crucial to prioritize patient experience, optimize staff workflows and eliminate unnecessary expenses. Healthcare practices should focus on tools that deliver the highest return on investment in terms of time and cost, ultimately enhancing the experiences of both patients and staff.