Tag: Brad Brooks

TigerConnect Surveys Confirm The Broken State of Communication In Healthcare

TigerConnect released its annual “State of Healthcare Communications” report, a survey of healthcare leaders and patients detailing the pervasive challenges in healthcare communications. The survey confirmed the fragmented state of communication in healthcare – with many organizations still heavily reliant on landline phones, fax machines, and pagers, and the adoption of modern communication technology often happening in silos.

Brad Brooks

“Adoption of modern communication solutions has occurred in every other industry but healthcare,” said Brad Brooks, chief executive officer and co-founder of TigerConnect. “Despite the fact that quality healthcare is vital to the well-being and functioning of a society, the shocking lack of communication innovation comes at a steep price, resulting in chronic delays, increased operational costs that are often passed down to the public, preventable medical errors, physician burnout, and in the worst cases, can even lead to death.”

In fact, industry research shows that communication inefficiencies cost a single 500-bed hospital more than $4 million annually (NCBI) and worst case, can lead to death, with communication breakdowns estimated to be a factor in 70% of medical error deaths (JMIR).

Our latest research sought to better understand the state of healthcare communication today and how technology solutions can foster better communication and collaboration in healthcare. Specifically, the survey found 90% of organizations are still using fax machines and 39% are still using pagers. Additionally, nearly 40% of healthcare professionals say that it is difficult to communicate with care team members, contributing to bottlenecks at various touchpoints when moving patients through the healthcare system.

Moreover, the majority of healthcare organizations – 52% – experience communication disconnects that impact patients daily or multiple times a week. It is also worth noting that non-clinical staff greatly underestimate the frequency of communication disconnects that impact patients. Clinical staff members were nearly three times more likely than non-clinical staff to say communication disconnects impact patients on a daily basis.

Survey findings include:

Communication in Healthcare is Broken:

Impacts of Broken Communication:

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HIMSS15 Trade Show Vendor Highlight: TigerText

In this series, we are featuring some of the thousands of vendors who will be participating in the HIMSS15 conference and trade show. Through it, we hope to offer readers a closer look at some of the solution providers who will either be in attendance – with a booth showcasing and displaying key products and offerings – or that will have a presence of some kind at the show – key executives in attendance or presenting, for example.

Hopefully this series will give you a bit more useful information about the companies that help make this event, and the industry as a whole, so exciting.

Elevator Pitch

TigerTextTigerText is a secure messaging app for the enterprise. It keeps communications safe and improves workflow by providing end-to-end encryption and ephemerality via its real-time messaging platform.

About Statement

TigerText provides secure, real-time messaging for the enterprise, empowering organizations to work more securely. TigerText’s encrypted messaging platform, which keeps communications safe, improves workflows and complies with regulations in industries like healthcare, finance and government, was developed to address the security needs, BYOD policies and message restrictions in the enterprise. More than 5,000 facilities and four of the top five largest for-profit health systems in the nation rely on TigerText to comply with HIPAA and replace unsecured SMS text messaging that leaves protected health and other confidential information at risk. TigerText was launched in 2010 and is based in Santa Monica.

Founder’s Story

Brad Brooks is the CEO of TigerText, the leader in secure mobile messaging for the enterprise, and the co-founder of Whisper, an anonymous social app that lets people share confessions and secrets that garners more than 3 billion page-views per month. Brad invented the notion of ephemeral messaging on mobile devices (for which he has a patent pending) and was a pioneer in the field of “anonymous social,” which is quickly becoming a major counter-movement on the web against Facebook’s identity-based social network.

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Jobs in healthcare