NCH Healthcare System Improving Patient Satisfaction with Cerner CareAware myStation
KANSAS CITY, Mo. and NAPLES, Fla. — Feb. 19, 2014 — Patients are better informed — and happier — at NCH Healthcare System (NCH) in Naples, Fla.
Since implementing Cerner’s interactive technology, CareAware myStation, in August 2012, NCH has seen a 25 percent increase in patient satisfaction ratings according to scores from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys.
Available through an in-room interactive television system, CareAware myStation offers patients and families tools necessary to stay fully engaged in the daily plan of care. Information about patient tasks, scheduled events and discharge plans educates patients about their hospital stay, and begins preparing them to manage their own care at home.
“Informed patients can readily make decisions with their health care provider,” said Michele Thoman, RN, chief nursing officer, NCH Healthcare System. “CareAware myStation allows that patient to be engaged in their care — not just a recipient of care.”
Direct integration with the electronic health record enables doctors and nurses to order education within the patient’s chart for viewing in CareAware myStation. Comprehensive education about patient conditions, upcoming procedures and new medications has increased NCH’s HCAHPS medication teaching ratings by 15 percent.
Patients are also provided with real-time notifications for pain management assessments, falls prevention, discharge planning and information about assigned caregivers.
“Patient and family members no longer ask, ‘Who is he or she? What are they here to do?’” Thoman said. “Now, I’m more informed as a patient. I know who is in my room. I know why they’re there to see me.”
After realizing tangible improvements in patient satisfaction, NCH plans to expand the capabilities of CareAware myStation to extend patient engagement beyond the hospital, providing patients with ongoing access to education and care plan information at home.
“The benefits of our collaboration with NCH extend beyond our individual organizations; most importantly, they extend to those giving and receiving care,” said Don Bisbee, senior vice president of DeviceWorks at Cerner. “NCH has created a foundation that will leverage the CareAware® platform for future innovations and generate new clinical value.”
Cerner is contributing to the systemic change of health and care delivery. For more than 30 years Cerner has been executing its vision to make health care safer and more efficient. We started with the foundation of digitizing paper processes and now offer the most comprehensive array of information software, professional services, medical device integration, remote hosting and employer health and wellness services. Cerner systems are used by everyone from individual consumers, to single-doctor practices, hospitals, employers and entire countries. Taking what we’ve learned over more than three decades, Cerner is building on the knowledge that is in the system to support evidence-based clinical decisions, prevent medical errors and empower patients in their care.
Cerner® solutions are licensed by approximately 14,000 facilities around the world, including more than 3,000 hospitals; 4,900 physician practices; 60,000 physicians; 590 ambulatory facilities, such as laboratories, ambulatory centers, behavioral health centers, cardiac facilities, radiology clinics and surgery centers; 3,500 extended care facilities; 150 employer sites and 1,790 retail pharmacies.
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About NCH Healthcare System
The NCH Healthcare System is one of the most progressive in the country. More than just a couple of hospitals, the NCH Healthcare System is an alliance of more than 500 independent physicians and medical facilities in dozens of locations throughout Collier County and southwest Florida. Not only do we offer advanced comprehensive care, we embrace new, effective ideas in medical care and healing.
NCH Downtown Naples Hospital and NCH North Naples Hospital provide personalized care for over 30,000 patients a year in our two-hospital, 715 bed system. NCH’s outstanding reputation is confirmed by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), in its award of accreditation to both NCH hospitals.
In August 2012, the NCH Healthcare System became a member of the Mayo Clinic Care Network. NCH is the first member of the network in Florida and the Southeast region of the United States. The Mayo Clinic Care Network extends Mayo Clinic’s knowledge and expertise to physicians and providers interested in working together in the best interest of their patients.
NCH’s physicians will have access to Mayo Clinic, including the ability to collaborate with Mayo Clinic physicians on patient care, community health, and innovative health care delivery.
NCH Healthcare System Media Contact: Debbie Curry, (239) 624-3975