35% of Hospital CEOs Wish They Had Chosen A Different EHR

The past decade of healthcare delivery has been dominated by the electronic health record (EHR), which has consumed vast hospital budgets and executive mindshare.

However, 35 percent of hospital executives say if they could go back in time, they would choose a different EHR vendor, and 56 percent say they seek out other health IT vendors to fulfill their needs rather than wait for their EMR to provide a tool.

These findings emerge in the Hospital Technology Forecast 2020, a new market report from Sage Growth Partners (SGP), a Baltimore-based healthcare research, strategy, and marketing firm.

Based on a survey of 100 hospital C-suite leaders conducted to gauge hospitals’ top health IT needs, challenges, and priorities, key findings from the market survey include:

Pessimism about EHR capabilities are pervasive; EHR loyalty is weak:

Investment outside the EHR is already widespread, especially in non-clinical areas:

With limited budget and attention, hospital leaders may choose the path of least resistance:

But executives expect any solution provider to keep up with interoperability requirements:

“The movement for new, better, and more appropriate digital solutions is underway,” says Dan D’Orazio, SGP’s CEO. “This is driven by fatigue and frustration around EHRs, as well as the many striking studies that show poorly performing EHRs can negatively impact patient safety. While hospitals were willing to put up with poor workflows in the EHR, they aren’t willing to compromise on safety, quality, or ROI. Healthcare is about to enter a new decade of digital innovation, and we will continue to see IT vendors and outside players like Amazon, Walmart, and CVS, disrupt EMRs and traditional care models.”


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