PointClickCare, the leading cloud-based software platform for the senior care market, was recognized by KLAS Research today as the definitive KLAS Category Leader in Long-Term Care for 2014, marking the second consecutive year it has received this ranking. KLAS Research, a trusted voice on reporting for the healthcare industry, released its 2014 Best in KLAS: Software and Services report Thursday.
“We strive to put our customers first in everything that we do at PointClickCare. It’s the core value at the heart of our company, and a key part of our brand promise,” said Mike Wessinger, chief executive officer, PointClickCare. “We are honoured to again be recipients of this important recognition, which further validates the impact we have on our valued customers.”
Utah-based KLAS Research specializes in exploring the experience and preferences of long-term care providers with the industry’s latest innovations and software offerings. The KLAS Research Best in KLAS report tallies the performance ratings judged by healthcare professionals of over 750 products and services from more than 200 vendors. After a comprehensive 12-month survey and audit period, PointClickCare had the highest overall score in the Long-Term Care category, resulting in the top spot as the KLAS Category Leader.
The KLAS methodology measured responses based on the following:
|• Contracting experience|
• Product works as promoted
• Money’s worth
• Avoids nickel and diming
• Quality of implementation
• Implementation on time
• Quality of training
• Overall product quality
• Delivery of new technology
• Ease of use
• Product response time
• Supports integration goals
• Product has needed functionality
|• Quality of phone/web support|
• Proactive service
• Vendor executive involvement
• Lives up to expectations
• Keeps promises
• Part of long term plans
• Overall communication
• Recommend to peer/friend
• Overall satisfaction
• Forecasted overall satisfaction
• Would you buy again
• Ranked client’s best vendor
PointClickCare’s EHR software is not only leading to recognition for the company itself, but for its customers as well. Most recently, Texas-based Will-O-Bell Nursing Home was recognized by the American Healthcare Association for the Quality Initiative Recognition Program, an achievement made possible as a result of the home’s implementation of PointClickCare.
“PointClickCare has helped us improve not just our business performance, but the overall quality of care for our residents,” said Penny Brant, Administrator, Will-O-Bell Nursing Home. “Our team was just recently awarded for our quality of care, something we attribute directly to our EHR, which has enabled us to spend less time on documentation and more valued hands-on time with our residents.”
PointClickCare, the leading cloud-based software platform for the senior care market, helps healthcare providers meet the challenges of senior care by enabling them to achieve the business results that matter – enriching the lives of their residents, improving financial and operational health, and mitigating risk. PointClickCare’s cloud-based software platform takes a person-centered approach to managing senior care, connecting healthcare providers across the senior care continuum with easy to use, regulatory compliant solutions for improved resident outcomes, enhanced financial performance, and staff optimization. Over 10,000 senior care facilities use PointClickCare today, making it the North American healthcare IT market leader for the senior care industry. For more information on PointClickCare’s ONC certified software solutions, please visit www.pointclickcare.com, or follow us on Twitter @PointClickCare.
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare professionals and clinicians, KLAS gathers data on software, services, medical equipment and infrastructure systems to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter at www.twitter.com/KLASresearch.