WakeMed is the first health system in central North Carolina to launch an mobile wayfinding and patient engagement app. The health system announced today that the platform – the WakeMed All Access App – is now live and available for patients and visitors to download for free to their smartphones via the App Store and Google Play.
The health system collaborated with Atlanta-based Gozio Health to develop and implement the mobile wayfinding platform.
The App offers a GPS-like experience for WakeMed patients and visitors with turn-by-turn directions to guide them from their home to their parking spot and on into their point of care inside. This includes five million square feet of navigation offered in three hospitals and six parking garages across the WakeMed health system. It also includes navigation to the more than 80 WakeMed locations throughout the area. The interactive maps guide users with step-by-step navigation to doctor’s offices, patient care floors, on-site dining options, pharmacies, nearby restrooms, and other points of interest.
In addition to wayfinding, the app includes several advanced capabilities that improve the patient experience and access to care. Patients have access to their WakeMed MyChart patient portal and medical records as well as a robust “Find a Doctor” database. App users will also be able to schedule an appointment, reserve their seat in urgent cares, check up-to-date emergency department and urgent care wait times, access virtual urgent care and more.
“Improving access and engaging with our patients at each step of their journey before, during and after care is a core value of WakeMed,” said Debbie Laughery, vice president of marketing and communications for WakeMed. “WakeMed is a large and growing health system, and the WakeMed All Access App makes it easier for our patients to find their way as they navigate our facilities. This app is another tool to help guide patients to their point of care as well as access the right resources to meet their health needs.”
The app is offered in addition to WakeMed’s existing wayfinding resources, including its team of WakeMed Guest Ambassadors – volunteers who assist patients and visitors to ensure they get to the right place for their point of care within WakeMed facilities.
“WakeMed is committed to providing a seamless, positive patient experience across all points of care within their health system.” said Joshua Titus, CEO and Founder of Gozio Health. “Gozio’s system-wide mobile wayfinding platform with advanced patient engagement features is proven to get patients to their appointment on time and increase rates of in network retention and new patient acquisition.”
Funding for the wayfinding app was made possible by The WakeMed Foundation.