Vyne Medical announces an agreement with INTEGRIS Health for implementation of its Trace communication management platform. Oklahoma’s largest not-for-profit health system will implement Trace solutions across the system’s eight acute care hospitals and centralized access center.
The Trace platform encompasses voice recording, electronic faxing and image capture to automate and manage communication surrounding patient care. Data is digitized, indexed to the patient record and centralized for enterprise access and exchange. INTEGRIS will use Trace solutions to standardize and monitor key patient communication events and support its consumer financial engagement strategy.
“Trace solutions will help ensure the quality of our patient interactions prior to admission, while capturing valuable consumer insights contained in phone calls, emails, faxes and other revenue cycle communications,” said Susan Garcia, vice president of revenue cycle at INTEGRIS. “A digital audit trail of these interactions will support our goal of providing seamless service across all INTEGRIS facilities. It provides the objective data we were missing to better manage the entire patient encounter.”
Patient access team members will use Trace software to support daily activities at INTEGRIS hospitals and its centralized access center. Associates will record scheduling, preregistration and patient financial counseling phone calls with patients. Face-to-face recording will be implemented to record in-person patient encounters in registration, financial counseling and discharge planning. The Trace Quality Assurance solution will be used to review and score recordings.
“Forward-thinking health systems are investing to optimize patient encounters and identify new opportunities to improve consumer engagement,” said Lindy Benton, Vyne CEO and president. “We are excited to partner with INTEGRIS to reduce the cost of operations and improve KPIs by automating and leveraging data from these exchanges.”
With admitting physicians, INTEGRIS plans to automate delivery of faxed physician orders to eliminate paper and manual processes involved with faxing. Trace voice solutions will also be used to record pre-admission phone calls with physician offices. To improve communication with payers, INTEGRIS will document pre-authorization inquiries via payer portals and record payer voicemails granting approval for services. Medical records faxed to health plans will also be captured, along with the date and time stamp of delivery. Proof of these exchanges will help INTEGRIS reduce claim denials and improve reimbursement.
Vyne Medical, the leading provider of healthcare communication and data management technology for more than 800 hospitals and health systems, today announced a partnership with Adventist Health System for implementation of its Trace communication management and quality assurance platform.
One of the nation’s largest faith-based health systems, Adventist Health System will implement Vyne Medical’s Trace platform to manage critical communications including voice, fax, electronic, image and document exchange.
“As we work to streamline and simplify the care process for consumers and providers, we needed a solution built to support the intricacies of our workflow,” said Tim Reiner, senior vice president of revenue management for Adventist Health System. “With Trace, we can capture many types of communication and integrate them with our existing systems to create a more complete patient record and ultimately enhance the consumer experience for those we care for.”
Physician orders. Trace will be implemented as the single platform to manage both fax and electronic orders for Adventist Health System. Orders will be available in real time with features such as alerts, notifications, worklists and reservations to establish an electronic workflow for order management.
Voice recording. Staff will use one of three Trace recording applications – on-demand, auto-record or face-to-face recording – to record interactions with patients, physicians, payers and other providers. Recordings will be indexed to the patient account and referenced to support strategic initiatives such as quality assurance, compliance, patient experience and financial performance.
Quality assurance. An audio search function will allow managers to search recordings for key words and phrases to ensure the appropriate use of scripting and identify training needs. The Trace Quality Assurance tool will be used for quality assessment of recorded interactions, allowing managers to produce online scorecards and track performance by associate, team and performance measure.
“Trace will help us reach our long-term goal of eliminating faxing and other paper-based processes,” said Brent Snyder, executive vice president and chief information officer for Adventist Health System. “A secure, auditable workflow for orders will increase our efficiency, reduce delays and help us provide better service to our physicians and patients.”
“We are excited to partner with Adventist Health System in its effort to enhance quality and efficiency,” said Lindy Benton, CEO and president of Vyne. “Through this work, we are committed to reducing costs through automation while improving key performance indicators.” Continue Reading