Vyne Medical, the leading provider of healthcare communication and data management technology for more than 800 hospitals and health systems, today announced a partnership with Adventist Health System for implementation of its Trace communication management and quality assurance platform.
One of the nation’s largest faith-based health systems, Adventist Health System will implement Vyne Medical’s Trace platform to manage critical communications including voice, fax, electronic, image and document exchange.
“As we work to streamline and simplify the care process for consumers and providers, we needed a solution built to support the intricacies of our workflow,” said Tim Reiner, senior vice president of revenue management for Adventist Health System. “With Trace, we can capture many types of communication and integrate them with our existing systems to create a more complete patient record and ultimately enhance the consumer experience for those we care for.”
Physician orders. Trace will be implemented as the single platform to manage both fax and electronic orders for Adventist Health System. Orders will be available in real time with features such as alerts, notifications, worklists and reservations to establish an electronic workflow for order management.
Voice recording. Staff will use one of three Trace recording applications – on-demand, auto-record or face-to-face recording – to record interactions with patients, physicians, payers and other providers. Recordings will be indexed to the patient account and referenced to support strategic initiatives such as quality assurance, compliance, patient experience and financial performance.
Quality assurance. An audio search function will allow managers to search recordings for key words and phrases to ensure the appropriate use of scripting and identify training needs. The Trace Quality Assurance tool will be used for quality assessment of recorded interactions, allowing managers to produce online scorecards and track performance by associate, team and performance measure.
“Trace will help us reach our long-term goal of eliminating faxing and other paper-based processes,” said Brent Snyder, executive vice president and chief information officer for Adventist Health System. “A secure, auditable workflow for orders will increase our efficiency, reduce delays and help us provide better service to our physicians and patients.”
“We are excited to partner with Adventist Health System in its effort to enhance quality and efficiency,” said Lindy Benton, CEO and president of Vyne. “Through this work, we are committed to reducing costs through automation while improving key performance indicators.” Continue Reading