By Christina Cook, marketing manager, PowerDMS.
Healthcare providers account for some of the most crucial organizations in the country. And while most provide unparalleled care to patients and residents, there is often a disconnect between the quality of care provided, and the management of some administrative functions like policy management.
Mennonite Village, a 275-acre continuing care retirement community in the small northwest Oregon town of Albany, knew this first-hand. With 700 residents and five lines of service, including independent living, nursing/rehab, assisted living, memory care, and in-home services, Mennonite has more than 1,300 policies that are integral to the way the community runs.
But with no comprehensive solution to manage these policies, they were using a combination of a paper binder and Excel spreadsheets, and the management of the policies took an inordinate amount of time. While this may seem antiquated, it’s not unique. It’s also easily remedied using technology, and more healthcare organizations are turning to cloud-based solutions to manage policies than ever before.
The adoption rate of software-as-a-service technologies in healthcare are growing at a rate of 20 percent per year. Also, the cloud computing market is estimated to hit $51.9 billion by 2024 – up from$23.4 billion in 2019. The COVID-19 pandemic has further driven this trend, adding pressure to the need for a remote and flexible solution to manage healthcare policies and maintain compliance.
For Mennonite Village this has been an impactful change.
Setting Out to Reduce Organizational Risk
Even prior to the pandemic, Mennonite Village’s corporate compliance and risk manager, Arielle Schultz, knew they needed to find an effective, efficient way to manage policies and reduce risk. Their internal procedures required that each policy document must be reviewed and approved on an annual basis and before implementing a policy management system, this process took 40 minutes per policy to simply edit, route, and print the file. With 1,300 total policies, that amounted to more than 36 workdays just moving documents around, and if an employee was out for sickness or vacation, the process quickly became backlogged.
Schultz and her team needed a solution that could make their processes more efficient, was easy to use and could hold staff accountable. For Schultz, SaaS technology was the answer.