The non-emergency medical transportation (NEMT) industry plays a crucial role in the lives of individuals with special medical needs. They often rely on NEMT providers to ensure that they arrive at medical appointments on time. Therefore, any delays or scheduling issues can lead to anxiety and frustration, as well as incur additional costs for the patient.
Aside from meeting patients’ transportation needs, NEMT providers must adhere to safety standards and regulations if they want to ensure their business’s long-term sustainability. Additionally, healthcare facilities and insurance companies are more likely to choose providers with a track record of dependable service.
That said, if you’re in the NEMT business, efficiency and reliability are paramount. This is why it’s important to constantly seek ways to improve your services for your company to thrive in the competitive market. Read on to learn some practical tips on how you can improve your existing NEMT services.
Implement Advanced Scheduling Software
As mentioned previously, NEMT providers need to be prompt when transporting patients to and from their medical appointments. That’s why implementing an advanced NEMT scheduling software is a good way to help revolutionize the efficiency of your operations.
This software automates the assignment of trips, optimizes routes, and adjusts schedules in real-time. It does this by taking into account factors like traffic, patient preferences, and vehicle availability. This ensures that passengers are picked up and dropped off as efficiently as possible.
For most people, going to the doctor for a quick check-up usually just means driving to the hospital. However, some people either don’t have the means to travel or they might require special equipment or arrangements when being transported. But while their need to access medical services can be considered an essential need, these patients don’t typically require ambulance because they’re not experiencing a medical emergency.
This is where non-emergency medical transportation (NEMT) comes in. For an affordable fee, patients can book NEMTs that will transport them to their destination hospitals or healthcare facilities. Unlike most private vehicles and modes of public transport, NEMTs are designed to carry patients that need special equipment or assistance. NEMTs can smoothly transport people in wheelchairs and stretchers which regular taxi cabs and buses are unable to easily accommodate, if at all.
If you’re thinking about using non-emergency transport services or just curious about how they work, here are a few things about NEMTs that you should keep in mind.
NEMT Providers Use Software to Connect with Patients
NEMT providers and brokers typically take advantage of software solutions to ensure that patients connect quickly with an available NEMT service. By using a custom-made platform, transportation providers can easily schedule the deployment of NEMTs for patients in need. Similar to emergency dispatch in EMS, non emergency medical services software allows NEMT providers to dispatch transports to users who are requesting transports.
NEMT software solutions assess the available vehicles based on their capacity to accommodate equipment such as walkers, gurneys, wheelchairs, and mobility scooters. Upon booking, the NEMT software will also provide billing information with a breakdown of accumulated costs.