For most people, going to the doctor for a quick check-up usually just means driving to the hospital. However, some people either don’t have the means to travel or they might require special equipment or arrangements when being transported. But while their need to access medical services can be considered an essential need, these patients don’t typically require ambulance because they’re not experiencing a medical emergency.
This is where non-emergency medical transportation (NEMT) comes in. For an affordable fee, patients can book NEMTs that will transport them to their destination hospitals or healthcare facilities. Unlike most private vehicles and modes of public transport, NEMTs are designed to carry patients that need special equipment or assistance. NEMTs can smoothly transport people in wheelchairs and stretchers which regular taxi cabs and buses are unable to easily accommodate, if at all.
If you’re thinking about using non-emergency transport services or just curious about how they work, here are a few things about NEMTs that you should keep in mind.
NEMT Providers Use Software to Connect with Patients
NEMT providers and brokers typically take advantage of software solutions to ensure that patients connect quickly with an available NEMT service. By using a custom-made platform, transportation providers can easily schedule the deployment of NEMTs for patients in need. Similar to emergency dispatch in EMS, non emergency medical services software allows NEMT providers to dispatch transports to users who are requesting transports.
NEMT software solutions assess the available vehicles based on their capacity to accommodate equipment such as walkers, gurneys, wheelchairs, and mobility scooters. Upon booking, the NEMT software will also provide billing information with a breakdown of accumulated costs.