We’ve come so far in the medical field, from a treatment perspective. Over the past twenty years, major breakthroughs have occurred in all aspects of the healthcare industry, from pharmaceuticals to minimally invasive surgery. Isn’t it time we saw that same type of revolution, when it comes to the patient journey?
The “Patient Room of the Future” sounds futuristic, but many of the technologies needed to create an innovative space for optimal healing already exists. To make this patient-centered environment a reality, hospitals must find new ways to seamlessly integrate technology, like cloud computing, machine learning, artificial intelligence and IoT – doing so will facilitate better patient engagement, improve communication, and offer patients more control over their surroundings.
The Medical University of South Carolina (MUSC) is one hospital that recently recognized the need to revolutionize their patients’ experience and decided to reimagine a futuristic environment, combining technology with human-centered design principles to give patients choice, control and comfort—key components in the healing process.
Based on MUSC’s experience, here are seven tips for success when it comes to other organizations looking to create the next iteration of the patient room:
Involve patients and families in most, if not all decisions.
Creating the best patient room requires a team of people working collaboratively and bringing different perspectives to the table. While it’s critical to include doctors and nurses on this team, it’s also important to engage patients and families and hear what they’re looking for firsthand. In creating MUSC’s new children’s hospital, the organization formed 26 teams made up of doctors, nurses and family members, and collectively these teams – not architects – designed the new patient rooms. Involving patients and families in this process was invaluable and brought up conversations that the hospital’s team wouldn’t have had otherwise.
Develop a set of guiding principles for what your vision is and then stick with them.
Before getting started, organizations should hone in on their vision for the project and think through how they are going to get there. It may take multiple visioning sessions to come to an agreement on these guiding principles, but it’s important to think deeply about what the ideal experience will look like and how each decision will tie back to the patient. Organizations also must consider which vendors will help them achieve their goals and objectives. When MUSC began the process, they discussed the need to partner with vendors that believed in the hospital’s vision and could help them seamlessly integrate technologies from various vendors to create an enhanced experience for their patients.
Establish strong, trusting relationships with your leadership team and your strategic partners.
Constant communication and transparency are keys to success when undertaking this type of project. The closer that strategic partners work with the leadership team, the more likely the partners will understand the leadership team’s vision and, therefore, more likely to align on recommendations. As part of the technology planning at MUSC, vendors constantly mapped out and presented different use cases to the leadership team, providing opportunities to confirm how the team envisioned the technology functioning or bring up other barriers that the vendors needed to consider.
The Medical University of South Carolina (MUSC) has received a $3.6 million primary award for the SPROUT-CTSA Collaborative Telehealth Research Network. This five-year grant is focused on supporting the development of telehealth research efforts, metric development, identification of best practices and the development of collaborative policy and advocacy materials across the country. It builds on work underway as part of the SPROUT (Supporting Pediatric Research on Outcomes and Utilization of Telehealth) collaborative, an established network of institutions and pediatric providers operating within the American Academy of Pediatrics, which is a sub awardee of the grant. The other sub-awarded institutions are the University of Colorado – Children’s Hospital Colorado, Children’s Hospital of Philadelphia (CHOP), and Mercy Clinic in St. Louis, Missouri.
“This is a huge step forward in the development of safe and impactful telehealth programs across the country,” said primary investigator for the grant S. David McSwain, M.D., MUSC Children’s Health physician and MUSC associate professor of pediatric critical care and chief medical information officer. “Academic research into the real impact of telehealth services is a critical component of developing and growing programs with the greatest potential to improve our health care system. Many physicians and other health care providers are hesitant about incorporating telehealth into their practices because it’s difficult to separate the theoretical benefits from the real value.”
In 2015, McSwain collaborated with a small group of pediatric physicians across the country to form SPROUT, which has since completed and published the nation’s first broad assessment of pediatric telehealth infrastructure across the country.
“That was a critical starting point,” said John Chuo, M.D., associate professor of clinical pediatrics at CHOP, co-chair of SPROUT and site primary investigator. “When we started SPROUT, we realized that we couldn’t conduct studies on pediatric telehealth unless we actually knew which institutions were providing which types of services. That information wasn’t readily available, so we made it our first investigation.”
While much anecdotal or small-scale evidence exists about the benefits of telehealth, including cost reduction, improved quality of care in some patient populations and improved access to care for some rural and underserved populations, barriers to fully demonstrating the gains made via telehealth care delivery persist. For example, there are few best practices in existence for conducting multisite telehealth research involving patient care outcomes, limited access to research trials for rural populations and limitations to care access for special populations such as children or the elderly.
“At the national level, there is no academic authority currently spearheading multi-center telehealth research studies,” said Christina Olson, M.D., assistant professor of pediatrics and site primary investigator at the University of Colorado – Children’s Hospital Colorado. “We have piecemeal efforts happening in terms of research, national policy development and payer guidelines. This network will provide tools, resources and guidance to accelerate the development of telehealth studies across the country. We will support champions of telehealth to become champions of research as well.”
The grant is a Collaborative Innovation award through the National Center for the Advancement of Translational Science (NCATS). The program will operate in collaboration with CTSA (Clinical and Translational Science Award) sites across the country to facilitate research development and support current and future telehealth researchers to develop projects and apply for funding. As opposed to supporting a specific clinical research study, this grant seeks to establish an easily accessible support structure around telehealth research: tools, resources, guidance, collaboration, education and advocacy materials that will be valuable to anyone across the country who wants to study telehealth programs.
“We expect this network to become the preeminent source for evidence-based policy and outcomes data,” said Brooke Yeager McSwain, M.Sc., R.R.T, health policy consultant for the project and manager of the South Carolina Children’s Telehealth Collaborative. “Our national and state legislators have seen the benefits of telehealth for certain populations and regions. We have to demonstrate to them that this works across the country and has the potential to dramatically impact health care delivery models, particularly in value-based care.”
Alison Curfman, M.D., medical director of pediatrics at Mercy Virtual and a co-investigator of the grant, spends much of her time thinking about better ways to partner with children and their families for overall better health. “We have to ensure that children have access to every type of care that they need at the right time, no matter where they live. The technology is here. The commitment of the early-adopters is here. Our next frontier is proving to other pediatric providers across the health care spectrum that telehealth is about so much more than convenience.”