Guest post by Jay Savaiano, director, worldwide healthcare business development, CommVault.
Healthcare professionals are inundated with an abundant amount of ways that they can access and store clinical data. Healthcare IT departments are given the task of making sure the delivery of that clinical data is readily available and can be accessed via a myriad of devices, as well as in a secure manner that meets the compliance standards that the entire enterprise has agreed on upholding. The deluge of data and the ever-changing ways that the data is accessed is creating some major challenges and concerns for the majority of professionals who are responsible for managing the nation’s healthcare information stream.
In a recent nationwide survey of healthcare IT managers in enterprise organizations, 75 percent of respondents – up 14 percent from last year – indicated they were concerned about the protected health information (PHI) residing in Bring-Your-Own-Cloud (BYOC) solutions, such as Box or Dropbox. A large number of BYOC solutions even offer the first 2GB of storage for free, which may speak to their popularity.
Today, smart phones, tablets and computers that have helped proliferate the popularity of “Bring-Your-Own-Device” programs all come out of the box with some sort of free cloud-based storage solution. Though Intel and ReadWrite report that 49 percent of U.S. IT managers “Strongly Agree that BYOD Improves Worker Productivity,” when you couple BYOC with BYOD together and add protected health information to the mix, healthcare organizations can be opening themselves up to a tremendous amount of liability.
With the policies inherent in clinical applications themselves, it is easy to maintain the security of the content, which is often structured and rarely stored locally. However, the challenge revolves around the unstructured data with PHI. For example, if a clinician maintains a spreadsheet of basic patient data and he or she places that spreadsheet in a BYOC-type solution, both the clinician and the healthcare organization are putting themselves in a liable position. Only when cloud-based solutions are authorized by the healthcare facility and meet the organization’s compliance criteria – which can and usually dictates the cloud provider is willing to sign a business associate agreement in support of HIPAA – are the organization and clinician able to limit the potential liability impact. There can still be other factors that create new liability, but by making the limitation of rogue cloud storage a priority, healthcare organizations can better protect themselves against a potential data breach and subsequent lawsuit.