By Terrence D. Sims, president of strategic growth and marketing, Raintree Systems.
As COVID-19 continues to influence patient behaviors and causes providers to reevaluate how they operate their businesses, healthcare practices all around the world started looking for solutions that emphasize clinical efficiencies, elevate patient revenue cycle management, as well as feature enhanced reporting and analytics tools.
More so, along with facing challenges of the patient intake process during a pandemic, providers have also been put to the test with learning how to meet the sudden demand for virtual care by adapting to digital healthcare technologies that utilize high levels of automation, facilitate more patient engagement efforts and focus on financial sustainability.
Security and Compliance
In the world of healthcare, efficiency doesn’t just matter at the surface-level but rather in every individual aspect of treatment whether it be scheduling, reporting or financing. To ensure your EHR can keep up with regular system updates, it should host an educational database that allows providers to quickly train staff as well as give patients easy access to explanatory articles and videos. Having these resources conveniently available will help foster positive patient outcomes and encourage seamless software maintenance.
Additionally, while compliance laws allow for the protection of patients’ health information (PHI) and the overall safety of practice operations, it is also important to understand that cybersecurity is an extremely high priority. Especially now with the shift to a remote workforce, employees at home are much more vulnerable to hackers’ attempts to cease connectivity and override confidential data, making the use of virtual private networks (VPN) and verified firewall software critical to the safeguarding of vital business information.