Tag: DocASAP

Health IT Trends For 2020: Some Thoughts From Leaders

Ekg, Heart, 2020, Calendar, Peace

David Reitzel, health IT leader, Grant Thornton

Healthcare providers continue to find themselves with more initiatives and opportunities for innovation than actual capital to deploy to IT projects. Health IT projects have become more integrated with clinical and business areas, which is driving more complexity and alignment than ever before. 2020 will bring a continue focused on the following trends and one growing concern:

Defining and rightsizing AI for your organization. Additionally, organizations will begin and expand the ethical debate as to how broadly to use AI within their organizations. RPA/robotics will continue to expand, followed by deeper machine learning opportunities.

Big data and advanced analytics will continue to be a strong focus as clinical and business users seek the right data at the right time to help make the best decisions possible.

Back office and shared service technology means many organizations have not modernized their ERP platforms in 15 or 20 years. Organizations have gone through numerous transitions, mergers, consolidations, etc., with no core technology changes. Healthcare organizations now have the ability to adopt and deploy next-generation and cloud-based ERP solutions. After spending five to eight years deploying EMR/RCM solutions, organizations now need to focus on ERP modernizations and enterprise data standardization.

Data interoperability will continue to be at the heart of clinical care and enhancing healthcare operations. No one vendor can offer all the necessary functionality needed for healthcare providers; as such, organizations need to spend the necessary time and investment in not only deploying leading clinical, revenue cycle, and ERP solutions, but also an enterprise data interoperability platform. Point-to-point interfaces must be phased out in order to manage the complex enterprise multi-cloud ecosystems that all healthcare providers find themselves living in today with an enterprise data interoperability platform. These platforms offer APIs to help reduce development / connection time, but they don’t always lessen the complexity of business.

With the continued trend toward cloud and hybrid cloud environments, cybersecurity needs to be front and center in all conversations. Organizations need to continue to invest in the development of the correct skills and partnerships to effectively manage cybersecurity in 2020 and beyond.

Health IT resourcing will continue to be in a short supply. The IT resources of 2020 and beyond are not your traditional database administrators or network engineers – they need to have project management skills, business / clinical skills, the ability to manage third parties and actual knowledge of the applications and tools the business uses. Health IT resources need to transform into health IT partners, helping the operations transform by supporting technology enablement.

Jordan Pisarcik, vice president of account management and business development, DocASAP

Providers and health systems will look to more unified, omnichannel solutions to close gaps in care. Health systems will invest in tools and technologies used to streamline the patient journey, including elastic provider search, navigating patients to the right care setting and engaging with patients between visits.

Gone are the days of the adversarial position between payers and providers, replaced now by integrated “payviders.” Through collaboration, “payviders” are expected to reduce financial risk, increase profitability and provide higher quality medical care to patients. Payers also represent a digital channel for providers to improve access to care that can help them meet these objectives.

Health systems will continue to see an increased demand for non-traditional visit types, such as telehealth/virtual appointments, walk-ins, home visits and phone appointments.

In 2019, voice search dominated the news as a major trend; however, consumers won’t see mass adoption of this new technology quite as quickly as anticipated. Still, healthcare systems are working to utilize this new medium as a way to close gaps in care.

Sean Price, EMEA industry solutions director (public sector and healthcare), Qlik

There has been a shift in focus from a traditional use of data and analytics where it has been used for compliance and performance, to a use where operational users are driving decision making and better outcomes at the point of service. The Analytically Powered Command Centre is a great example of this. Healthcare organizations will look to maximize the value of their data by bringing patient flow information into a near real-time environment command center to efficiently manage the end to end process of patient safety, experience and cost. This will enable strategic and tactical management of demand, resource and capability that can lead to process improvement, improved outcomes and notable efficiency savings.

However, moving data to the point of operational front-lines does challenge traditional support and continuity for these systems. Traditionally they would not require 24/7 support – this shift moves big data systems into a new support and maintenance style model.

As more data and insight is being provided to staff, there is the topic of data literacy. A key trend this year will show when you skill up staff in analytics it provides better outcomes and realizes significant productivity gains.  Sometimes data literacy is channeled towards just using a system, rather than understanding statistical significance in data. Arguing with data means you present a case with data, and this requires an understanding of significance and goes way beyond system training.

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Improving Patient Access in Urgent Care to Remain Competitive

By Tom Gordon, senior vice president and chief information officer, Virtua.

Tom Gordon
Tom Gordon

Virtua’s first and foremost priority is providing quality patient care, and providing easy and fast patient access is one of the first steps in ensuring that quality. Automating patient access would give them the easy and fast solution they wanted, and would give us the solution we were looking for. We decided to move forward with an online appointment scheduling system, which took roughly ten weeks to implement and was an easy and seamless transition.

First, we rolled online patient scheduling out for our primary care physicians. After its immediate success with patients booking appointments online, we expanded this to other areas of our health system, starting with our urgent care centers.

When you think about how you, as a consumer, want to schedule a service or appointment, you want to book it quickly and easily. Today, the preferred way to book an appointment is online. You do not want to be restricted by the time of day you book, and you want the ability to book it in as few steps as possible.

We worked with DocASAP, the online appointment scheduling solution provider, to develop urgent care workflows that patients would need to schedule an immediate appointment.

We want to make sure that patient’s experience is as easy, quick and comfortable as possible. In our urgent care centers, patients have the ability to check in online which allows them to jump into the queue to see an urgent care provider. Moving forward, patients will have the ability to check wait times after they book an appointment from their phone so that they can come at the appropriate time to receive immediate care. While this functionality exists in many industries, it’s a rarity in healthcare. The more we evolve with technology, the better we can provide timely and quality care to our patients.

As a result, Virtua has experienced these results in the seven months since going live: