Tag: Adam Edwards

IT’s Role In Steering Telehealth Success

By Adam Edwards, chief customer officer, AppNeta.

Adam Edwards

Well before the world was forced to go remote, there was a transformation taking place in the medical sphere that held the keys to a whole new way of serving patients. A myriad of connected devices and digital workflows were being developed in healthcare that would streamline manual processes and improve efficiency for both patients and providers alike.

When in-person visits for relatively healthy patients proved too risky beginning in the spring of 2020, Medicare temporarily waived restrictions on certain telehealth initiatives predating the smartphone era, and patients and providers didn’t hesitate to buy in. This transformation has stuck, as providers and patients have largely found a comfortable balance in meeting each other digitally.

Siemens Healthineers, for instance, found that while many of their healthcare provider customers felt strained adapting their services at the beginning of the pandemic, new remote strategies that were put in place as stopgap measures, like having workers who aren’t directly involved with patient care log on remotely, proved to solve a slew of chronic challenges.

Digitally-delivered remote care can also have a substantial impact on patient experience even when caregivers and patients are in the same building. Just as non-critical-care health professionals (ie. Patient Administration) can access office work from home, nurses and doctors who may be in the same building as those in their care can treat patients at a safe distance by leveraging a bevy of remote working tools.

The three primary benefits of remote care and telehealth on the short and long term include:

However, the rush to remote care and away from the doctor’s office isn’t going to represent a total reversal overnight on how the industry operates, even though it succeeded in times of stress. For many healthcare providers centered in more ISP-rich population hubs, reaching rural communities involves ensuring the delivery of traffic across a bevy of stakeholders (local ISPs, transit networks, etc.).

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