HMO Implements Virtual Care Communication Platform to Connect
Case Managers and Members Across Facilities for Discharge Planning and Onsite
Clearwater, FL, — June 26, 2018 —Synzi a
leading virtual care company, has announced that GlobalHealth, an Oklahoma-based health maintenance organization
(HMO), has selected its virtual care communication platform to remotely connect
members to their case managers, before hospital discharge, to increase engagement
and enable more seamless transitions. The platform will also be used for
virtual onsite review training, with case managers providing virtual training
to their peers in other facilities.
by a commitment to continuous innovation, GlobalHealth was looking for a
solution to connect its members, pre-hospital discharge, to the case managers
who would guide their care post-discharge. Now, with the Synzi platform,
GlobalHealth’s case managers can virtually come together to walk the member
through the discharge protocols and plan. This ensures the member is prepared
and engaged while also opening lines of member/case manager communication
before that member leaves the hospital.
of our fundamental beliefs is that managing and navigating healthcare should be
easier,” said Scott Vaughn, CPA, President and CEO of GlobalHealth. “By using
the Synzi platform to connect our members to their case managers pre-discharge,
we are laying the groundwork for a vital relationship that will greatly benefit
those members as they begin to navigate their care plan post-discharge. In the
future, we aim to also leverage the Synzi technology by enabling case managers
to conduct virtual visits with members, once the members have returned home.”
Synzi platform will also be used to provide secure virtual consults between
case managers to aid in the training of those case managers who perform
onsite/concurrent reviews. This real-time, bi-directional access will enable
training of case managers at any contracted GlobalHealth facility across the
state of Oklahoma.
plans are under increasing pressure to innovate in order to boost member
engagement and improve health outcomes,” said Lee Horner, CEO of Synzi.
“GlobalHealth provides a great example of how successful health plans are
leveraging virtual technology in unique ways – such as to drive patient/member engagement
pre- and post-discharge – to help succeed in this era of value-based care.”
Synzi offers a patient program
management framework that combines video, email and secure messaging
communication modalities for healthcare organizations to address specific
patient/member needs easily, efficiently, and seamlessly. Synzi uses a
sophisticated platform and configurable framework which automates and optimizes
workflows across multiple modalities. This creates more valuable connections
and more effective care, while bringing convenience and peace of mind to
patients/members. The company helps enable better performance for healthcare
organizations, better access for patients/members, and better outcomes for all.
To learn more about Synzi, visit www.synzi.com.
GlobalHealth is changing health insurance in Oklahoma. As an
industry leader, GlobalHealth is an Oklahoma-based health maintenance
organization covering 44,000 individuals in all 77 Oklahoma counties. Working
proactively with each member, GlobalHealth engages a
personalized management plan to address their specific needs and ensure
the best possible health outcomes. GlobalHealth utilizes cutting
edge, predictive data technology as a foundation to deliver improved
healthcare as part of its commitment to making health insurance more
affordable. Its membership includes state and education employees,
federal employees, municipal employees, Medicare Advantage members and private
employers. GlobalHealth employs more than 200 associates throughout
Oklahoma. To learn more, visit www.GlobalHealth.com.
(617) 332-9999 x 216