Electronic Health Reporter

HealthSparq and Pager announced a strategic partnership. Together, the companies will help health plan members better evaluate and navigate their care options while lowering medical and administrative costs.

Millions of health plan members have access to the HealthSparq One platform through its health plan portals where they can search for providers, get out-of-pocket cost estimates, read patient reviews, schedule care and more. Through Pager’s unique combination of clinical services and human-powered chat, members can get personalized help navigating their care.

“When people have a pressing healthcare need, it can be stressful,” said Mark Menton, CEO, HealthSparq. “People want to search for that care in a variety of ways. HealthSparq offers an intuitive, self-service model for finding providers and understanding cost and quality, but sometimes people want to be reassured by a real person that they’re on the right track or just need a helping hand. Pager is a natural partner for us to help people make smart health care choices with their unique and powerful technology.”

People encounter multiple touch points while exploring their healthcare options. The partnership aims to meet members where they are by optimizing primary touch points, across both web and mobile platforms, to deliver a personalized experience.

“HealthSparq and Pager share a mission to make healthcare more convenient and accessible for consumers,” said Walter Jin, CEO, Pager. “The combination of our complementary offerings will deliver an innovative solution for health plans that ensures their members get the highest-quality, most cost-effective care while engaging in a personalized digital experience. We strive to be an example for how collaboration in health and technology can make a tangible impact on a person’s healthcare experience.”