Electronic Health Reporter

Innovaccer is a healthcare technology company pioneering the Data Activation Platform that’s helping the industry realize the promise of value-based care.

Innovaccer’s integration & analysis engine activates healthcare data, cleaning, aggregating and delivering insights at the moment of care. This revolutionary technology streams analytics with custom insights and dashboards, automates workflows, provides real-time decisions for care teams, and point-of-care alerts—actionable intelligence without leaving the EHR experience.

Innovaccer is based in San Francisco with offices across the United States and Asia.

What is the single-most innovative technology you are currently delivering to health systems or medical groups?

Innovaccer is a leading healthcare technology company that deploys its FHIR-enabled Data Activation Platform to help the healthcare industry realize the promise of value-based care. The name “Innovaccer,” is, in fact, a play on the words “innovation” and accelerator.”

Innovaccer leverages AI and predictive analytics to generate insights that help healthcare organizations achieve better clinical outcomes. The FHIR-enabled Data Activation Platform is built on a Hadoop-based Big Data repository with a scalable architecture that allows the integration of disparate sources of data without having to write code. Its agile and modular structure can ingest structured, semi-structured, unstructured data, pool it as a single source of truth, and work on a central HL7 FHIR-based data schema.

How is your product or service innovating the work being done in the organization to provide care or make systems run smoother?

Innovaccer’s smart FHIR-enabled Data Activation Platform has intelligent workflows powered by unified patient records, advanced analytics and true interoperability, enabling collaborative healthcare. Innovaccer brings the data and all healthcare stakeholders together and empowers them with complete patient information to help them care as one.

Today, Innovaccer’s COVID-19 Management System uses AI to optimize the provider response to the disease, allowing medical facilities to reduce assessment time and prioritize patients with a high-risk profile for the next steps of care.

What is the primary need fulfilled by the product or service?

Innovaccer envisions connected healthcare working collaboratively to keep people healthy and well. The company’s mission is to connect and curate the world of healthcare information to make it accessible and useful. Our Data Activation platform provides the place where patient-centered healthcare information can be accessed and used with meaning for each healthcare professional.

What is the ROI of said product or service? Provide real examples of verifiable ROI of the product or service when used in or by a health system or medial group. Provide specific examples of implementation and outcomes use cases.

Its KLAS-recognized products have been deployed all over the U.S. across more than 1,000 locations, enabling more than 25,000 providers to transform care delivery and work collaboratively. Innovaccer currently has more than 35 customers – payers, providers, self-insured employers – leading with value-based care strategies and technologies as a key strength.

Mercy PHSO, one of Innovaccer’s primary customers, aims to foster engaged and patient-centric care across the care continuum through innovation and coordination. To accomplish this, Mercy set out on an aggressive data-integration strategy in 2015 to connect hundreds of disparate systems across its participant organizations while co-developing an integrated care management platform housed within the same data architecture.  Through Innovaccer’s Data Activation Platform, the care teams across Mercy ACO have been able to:

• Successfully integrated 35 hospital admission-discharge-transfer notifications, including the State of Iowa Health Information Exchange.
• Ingest and align data from multiple sources into the Data Activation Platform, creating unified patient records with information on the patient’s entire care history, personal information, patient’s own goals, and community resources.
• Develop holistic patient care timelines to increase the visibility of care team interactions and inculcate a more patient-centered approach.
• Develop live care plans for patients as they flow through the continuum of care.
• Develop strategy-based triggers to populate the daily schedule of health coaches across 200 health coaches for scheduled patient engagements and workflow management.

With an intent to focus on quality and utilization measures, below are just some of the benefits that Mercy ACO experienced year over year:

• 31% increase in the annual wellness examination rate, with some sites registering more than 70% completion rates.
• 300% increase in the health coach interventions to 95.7 new engagements per health coach per month.
• 7.14% reduction in the 30-day readmission rate.
• 6.65% reduction in the ED utilization per 1,000.
• 14.26% increase in the primary provider services per 1,000.

Who are some of the clients and organizations served by the company? Name them.

Innovaccer’s FHIR-enabled Data Activation Platform has been successfully implemented across healthcare institutions, government organizations, and corporate enterprises, including Catholic Health Initiatives, MercyOne, Orlando Health, Hartford Healthcare, Physicians of Southwest Washington and Stratifi Health.

How has the innovation advanced the field of healthcare or the practice of care?

Using the connected care framework, Innovaccer has unified 3.8 million patient records and generated more than $400 million in savings. Innovaccer is backed by several leading venture capital investors, including Microsoft’s venture fund.

How is the innovation changing lives – specifically? 

Innovaccer’s unified patient records and open platform gives care teams the power to collaboratively deliver better outcomes and care as one. They use a data-first approach and an open, integrated platform that is high on product innovation. The platform is smart, secure, transparent and HIPAA-compliant.

Innovaccer’s recently implemented initiative to bring communities together, CareAsOne is sharing stories of goodwill during the pandemic while also matching donations to Feeding America, a well-known charity organization. Additionally, the COVID-19 Management System optimizes the provider response to the disease, allowing medical facilities to reduce assessment time and prioritize patients with a high-risk profile for the next steps.

What is the company’s go-forward strategy?

Innovaccer envisions connected healthcare working collaboratively to keep people healthy and well. With its FHIR-enabled Data Activation Platform and AI-enabled offerings built on top of it, the company is empowering healthcare to care as one. The company will be enhancing its platform and unified patient records approach to give care teams the ability to deliver the best care outcomes.

Additionally, Innovaccer will be strengthening its partnership with companies that are on a similar mission of enabling healthcare to provide the best care to patients. Innovaccer’s collaboration with Amazon Web Services (AWS) will allow the company to help healthcare organizations embed analytics and AI into daily workflows. Microsoft is also a value-added partner to Innovaccer. Microsoft’s Azure Cloud will be seamlessly integrated with Innovaccer’s Data Activation Platform, providing a comprehensive, cloud-based data warehouse for the entire healthcare data and surface intelligent insights for care teams, and deliver them at the point of care. Innovaccer is also partnered with other organizations such as Aunt Bertha and RubiconMD to enhance its platform.

Innovaccer has always believed in the success of its customers. By using the connected care framework, Innovaccer has unified 3.8 million patient records and generated more than $400M in savings, and is looking forward to adding more success stories in the series.

What’s next, which problem is the organization working on now, and in the future?

The COVID-19 pandemic has changed the definition of value-based care. Telehealth and virtual care, which were the future of healthcare, are now a necessity today. With its COVID-19 Management System, the company helped healthcare organizations to provide immediate assistance to fight the pandemic by using remote assessments, monitoring, outreach, and guidance based on the Centers for Disease Prevention and Control guidelines.

Taking this approach further, Innovaccer is collaborating with leading healthcare organizations across the nation to create a holistic virtual care network to deliver care directly to patients in their homes. With its entire suite of virtual care solutions, Innovaccer will assist healthcare providers in conducting virtual visits and connecting with their patients online with the same ease as an in-office visit.

What are the most significant lessons learned by delivering the innovation, product or service to health systems or medical groups? – Feel free to provide actual testimony from a user regarding the product and how it has solved a problem, created efficiency or improved processes at the point of care.

One of the most significant lessons that we learned through our collaboration with different healthcare organizations is that the “one size fits all” approach is a myth, and every patient is different. We believe that a complete patient picture is crucial. Simply put, people don’t perceive themselves as a collection of conditions. Health is personal, intertwined with people’s perceptions and mindsets, with the environments in which they live and work and the people with whom they interact.

This personal approach is the key to our relationship with our customers. We help them care for every single patient to suit their health needs. Not only is this a part of our core values, but also widely accepted by our customers. Some of the testimonials from the leaders of partner healthcare organizations include:

“The state healthcare system is struggling with and working to rectify its ability to provide testing with timely results, procure personal protective equipment for healthcare workers and patients, and implement new workflows supporting innovative patient care. As an Innovaccer platform user, our population health care management department was provided two COVID-19 dashboards. These dashboards provide details on both confirmed and highly likely cases as well as high-risk patient identification.”Tamra Ruymann, MBA, Chief of Digital Health, Physicians of Southwest Washington (PSW)

“Sanitas USA has always ensured that providers leverage premium technology-enabled applications to deliver the best health outcomes. Today, while the entire globe is undergoing a grave public health crisis, we wanted to leave no stone unturned, assisting every provider in our network with tools to fight the COVID-19 outbreak. We are confident about investing in virtual care tools that will help us deliver top-notch care to our patients while optimizing our resources and forestalling the spread of infection.” Ivan Javier Murcia Muñoz, MD, Vice President of Health, Sanitas USA