CARES Act for Healthcare Providers: Finding Financial Relief with Revenue Cycle Management and Telemedicine Services

By Susan Kohler, chief compliance officer, Greenway Health

Susan Kohler

The Coronavirus Aid, Relief, and Economic Security (CARES) Act, signed into law in March, has provided a lifeline for many businesses — including healthcare organizations. Amid the grim reality of medical equipment shortages and limited hospital beds, the CARES Act provides the healthcare industry much-needed relief.

Considering a significant number of practices are struggling to keep their doors open, and hospitals have experienced significant revenue loss from elective procedures being cancelled or postponed, the act has been pivotal in providing critical aid.

However, at over 800 pages, understanding the full impact of the act can be challenging. Below, I’m sharing how the CARES Act can benefit healthcare providers, as well as additional steps medical practices can take today to ensure the financial security of their organizations.

What You Need to Know About the PPP

By now, the Paycheck Protection Program (PPP) has been in place for a few weeks, and many healthcare practices with fewer than 500 employees have likely already submitted their applications. Whether you’ve already applied for the PPP or are weighing your options, here is some need-to-know information to consider.

At its core, the PPP gives businesses an incentive to keep their staff employed. Funds dispersed from this program can be used to cover up to eight weeks of payroll costs and other eligible expenses, such as rent, utilities and mortgage interest. This loan can provide practices with the necessary funds they need to keep their staff employed and continue serving their communities.

While the initial funding for the PPP from the CARES Act quickly ran out, another law passed in April 2020 provided another welcome injection of funding in the program.

The Provider Relief Fund

The CARES Act also set aside an additional $100 billion specifically for the Public Health and Social Services Emergency Fund, managed by the HHS sometimes and referred to as the Provider Relief Fund. These dedicated funds specifically to help healthcare providers prepare for and support the continued surge of COVID-19 patients.

In order to qualify for payments from this dedicated emergency fund, providers must prove that they are testing, diagnosing or caring for possible COVID-19 patients.

Here are a few examples of how these specific HHS funds can be used in a healthcare setting:

 Focus on Revenue Cycle Management Upgrades

The current public health emergency has brought heightened focus to a critical area in healthcare: revenue cycle management. Healthcare providers can no longer afford to wait weeks for payments to be processed as non-COVID related appointments are cancelled or moved to telehealth.

To address this challenge, CMS has expanded the Accelerated and Advance Payment Program to expedite Medicare reimbursements for providers and suppliers who meet certain criteria. This program allows providers to request an amount up to 100% of their Medicare payments from a previous three-month period.

But what about non-Medicare claims? In order to process these, consider adopting a rapid response solution that can help manage critical areas of the revenue cycle, including charge posting, claims submissions and reconciliation, rejection management and payment posting services.

Additionally, work with your revenue cycle partners to gain access to timely industry and billing knowledge to help expedite the process as regulations continue to change.

Telehealth Billing: What You Need to Know

Telehealth quickly went from healthcare’s underutilized misfit to a necessity amongst healthcare practices. At this point, the majority of non-urgent health issues are being addressed virtually, from mental health to GI to primary care and everything in between.

The act of virtually practicing medicine became the go-to method overnight, but many physicians and practices are struggling with coding and billing for telehealth. While there are three main types of virtual services – telehealth visits, virtual check-ins and e-visits – the billing workflow for each type can vary.

It is crucial for practitioners to understand the key differences between each type and how to bill properly in order to quickly receive payment.

Here’s a quick breakdown:

Prior to scheduling any virtual appointment, it is recommended that providers obtain written consent in order to protect the practice from any potential issues.

Each day, the healthcare industry faces new challenges with COVID-19. But there are many tools and resources for providers to leverage during this time.

As you continue to navigate this unprecedented situation, lean on your trusted partners to help manage these areas so essential staff – physicians, PAs and other medically trained professionals in your office – can continue to focus their energy on providing quality patient care.


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