Improve Patient Engagement by Leveraging Mobile Health Technology

Beverly Glass Buchman, senior vice president of marketing, TouchCare.

Beverly Glass Buchman
Beverly Glass Buchman

Numerous studies show that patient involvement in their own healthcare leads to reduced costs and better outcomes. It is especially beneficial for managing chronic diseases, such as diabetes, asthma and heart disease, and it will become even more vital as the industry continues to move from volume-based care to a value-based care system.

Still, in a recent CommonWealth Fund study, 86 percent of providers said patient engagement has been challenging, specifically when it comes to adopting healthy behaviors and being compliant with treatment protocols and standard care recommendations. The challenge lies in continuing the doctor-patient conversation between office visits. Many physicians struggle to stay connected with patients and follow up between office visits, while balancing their ever-demanding schedules and precious time off.

Mobile technology can help. It can serve as a key component for improving engagement simply by adapting to a patient’s lifestyle. Nearly every American owns a smartphone today and daily usage time continues to skyrocket.

Look at the numbers for American smartphone usage:

Leveraging text messages, digital portals, and telemedicine video consults can engage your patients between appointments in a way that’s both convenient and familiar. For example, a remote video appointment allows a physician to check in between office visits to ensure medication adherence, discuss recent test results or receive patient feedback to help in shared decision making as treatment progresses. And it can be as easy as Skype or Facetime.

Scheduled virtual video consults can provide valuable data that will help tailor delivery of care to improve outcomes, all while saving money for both the provider and the patient.

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Home Health Driving Demand for Mobile Innovation for Improved Interactions Between Patients and Caregivers

David Crist

Dave Crist is senior vice president for Brother Mobile Solutions, Inc.

Recently, the president of the National Association for Home Care & Hospice (NAHC) called on all American’s to commemorate National Home Care & Hospice Month. He also stated that in the coming years, home health care is poised to play a central role in the delivery of healthcare throughout the country. Yet, the growing home health market is not without challenges. Solutions that blend innovation and mobility at the point of care can help pave the way for strong patient-caregiver interactions and support positive outcomes.

Home Health Poses Challenges: Mobile Solutions Can Improve Care Delivery

An aging population and tough new compliance and regulatory issues are posing challenges for the home healthcare segment. The unique and specific needs of the home healthcare market must play a paramount role in organizations seeking to develop mobile solutions to address these issues. Home caregivers urgently need “smart” solutions that address not only patient privacy, but also, wireless connectivity, mobile printing, security and remote data access.

There are a number of issues and trends impacting the healthcare industry that solution providers and caregivers need to keep top-of-mind:

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