For the fourth consecutive year, ChristianaCare has earned the “Most Wired” designation from the College of Healthcare Information Management Executives (CHIME), which recognizes health care organizations that demonstrate the best practices through their adoption, implementation and use of information technology.
ChristianaCare earned the award in Most Wired’s new ambulatory category – which recognizes outpatient practices that demonstrate excellence in health care IT – as well as its hospital category, for both Christiana Hospital and Wilmington Hospital.
“We are leaning confidently and deliberately into a future where all care will be digital – except that which cannot be – and all care will be home-based – except that which cannot be,” said Randall Gaboriault, MS, chief digital and information officer at ChristianaCare. “That digital imperative is our organizational imperative, and it reinforces why we are relentlessly focused on leveraging technologies to forge deep connections with our neighbors to help them achieve their personal health goals.”
ChristianaCare’s place on the forefront of IT trends is the product of both a long-term investment in culture and a reimagining of IT processes, creating an environment in which good ideas can rapidly progress from concept to impact.
ChristianaCare’s use of transformational technologies to improve patient care includes:
- Video monitoring to help protect hospital patients from falls.
- Telemedicine advancements, including video visits with clinicians.
- Direct access by patients to the physician notes in their electronic health record, and the ability to contribute to their record through an online patient portal.
- Online express check-in at ChristianaCare’s five urgent care centers.
Exemplifying ChristianaCare’s effective use of technology to serve its neighbors is the organization’s electronic health record system, which enables providers to have access to all of a patient’s medical information, regardless of whether they show up at one of ChristianaCare’s primary care or specialty practices, hospitals, labs or emergency departments. It’s a concept that ChristianaCare’s IT team refers to as “one patient, one chart, one experience.”