Guest post by Peter Mansfield, director of marketing, QLess.
Healthcare is one of the primary economic engines of America’s cities and a sector where technology innovation remains a high priority. However, recent findings from a ClickSoftware study conducted by Harris Poll, revealed that Americans feel healthcare is one of the country’s most frustrating industries — because of the amount of time spent waiting to be served. So, where’s the disconnect?
It’s no secret, there are a few worse places to wait in line than the doctor’s office or urgent care, surrounded by coughers and sneezers. To this end, healthcare facilities must take a step back and ask themselves the question: How efficient are you?
For most healthcare professionals that’s a tough question. The truth is, it’s well worth giving serious consideration to the operational aspects of your healthcare practice or clinic. After all, inefficiency directly impacts your bottom line in a multitude of ways. Worst of all, a poorly run area of your business can foster a negative influence that permeates other aspects of your practice. One poorly focused or lackadaisical area will frustrate not only your patients but also your team and the employees who really want to push a practice forward.
Where to start? From hospitals to urgent care centers, healthcare businesses usually require the coordination of many different moving parts. That includes your team, systems, payers, and of course, patients. It’s worth thinking through the life cycle of a typical patient visit to identify critical points that help define and assess the overall experience your facility provides.