By Mike Haynes, medical advisor and freelance writer.
Doctors answering service may seem like an outdated service, yet they are just as important today as they were years back when they had just begun. The feel of a personal caregiver anytime, cannot be easily replaced by chat-bots or virtual robotic voices. Consider the following benefits and the answer will be clear.
Round the clock attention
All have different schedules and would feel comfortable calling at different times. This service offers the flexibility that fits into the patient’s schedule. This way, the doctor is always there for them, when the patients really need.
Better patient communication
Patients may think of a question after the visit to the doctor and the answering service gives them the opportunity to have it answered quickly; for example, if they forget the dosage for a particular drug.
When a patient knows they can get some kind of attention even without an appointment, they are more satisfied with the service being offered. Patients will feel and realize they are a priority and can speak to a real person who understands their concerns and gives more than generic responses.