The coronavirus (COVID-19) pandemic has exposed the fragility of traditional telephony infrastructure. Government and healthcare organizations utilizing limited PSTN-based fax numbers and legacy systems simply cannot handle the increased number of documents being transmitted each day. Busy signals, failed transmissions, and unsecure networks are delaying workflows and preventing critical documents including medical records, test results, and unemployment benefits from being processed fast and effectively.
Recently, a state unemployment department’s online system was overwhelmed when more than 72,000 people applied for unemployment insurance in one week. The department’s fax lines were constantly busy, making it difficult for thousands of people to submit unemployment claims.
To streamline workflows and eliminate busy signals, the department transitioned its outdated fax systems to a hybrid-cloud fax network with built-in redundancy. As a result, the department was able to keep pace with the high volume of faxes, eliminate busy signals and ensure the flow of business-critical correspondence.
Given the myriad of cases and tests related to the coronavirus, hospitals were also overloaded with the high-volume of protected health information (PHI) being transmitted. Moreover, hackers exploited weaknesses in medical devices, creating more chaos to an already frenetic situation.
According to Forescout, 53% of common medical devices still operate on traditional, legacy platforms, leaving hospitals wide open to cyberattacks due to insufficient access controls.
Today, the average cost of a healthcare data breach is $429 per record. When organizations factor in the loss of productivity, the amount of civil complaints and fines levied, plus the public relations besmirching, the cost implications skyrocket. In 2018, the Department of Health and Human Services Office of Civil Rights concluded a record year in HIPAA enforcement activity – 10 settlement cases and one judgment totaled a whopping $28.7 million.
Though every industry is susceptible to cyberattacks, healthcare has experienced the largest growth in attacks over the years because patient records, insurance information, and social security numbers are more valuable on the dark web. Unfortunately, legacy systems may to be blame for the uptick in cyberattacks. Forescout researchers determined 53% of common medical devices are still operating on traditional, legacy platforms.
Legacy systems, insufficient access controls, and the proliferation of medical IoT devices have created security vulnerabilities that leave hospitals wide open to cyberattacks. Research from Vectra found that the majority of legacy systems are unsecured because healthcare organizations simply can’t afford the amount of downtime that patching requires.
To guarantee that unstructured data is transmitted securely, healthcare organizations must extend their analog fax machines to a hybrid-cloud network that is HIPAA complaint and provides end-to-end encryption, two-factor authentication, and direct faxing capabilities.
By leveraging the cloud and delivering all faxes via HTTPS, outdated fax boards, media gateways, and the complex telephony stack are eliminated. Unlike a legacy analog fax infrastructure, hybrid cloud technology can ensure that time-sensitive protected health information (PHI) are delivered within seconds with high-resolution, near-diagnostic image quality, and the highest levels of encryption. The accessibility of fax, coupled with the scalability of the cloud, ensures the exchange of PHI among the healthcare ecosystem is protected. This allows patients to receive high-quality care without compromising their personal information.