Tag: CVS Health

CVS Health Study Highlights Value of Provider Coordination and Intervention  

Creagh Milford

By Creagh Milford, DO, MPH, FACOI, senior vice president of retail health, CVS Health.

The massive shift to virtual health and explosion of innovation in the digital space has provided patients with an expanding array of options for care over the past few years. As people search for a new kind of health care experience that’s simpler, more affordable and efficient, providers increasingly feel the onus of coordination and communication falls on their shoulders. According to CVS Health’s 2022 Health Care Insights Study, however, both providers and patients agree that a care team approach and the seamless sharing of data and coordination across providers and sites of care will be a critical element of success as new care models evolve.

The future of care delivery demands a new collaborative care team approach as in-person, virtual and at-home care all become standard options. Patients recognize that care coordination is vital to better experiences and outcomes, with 83% of consumers indicating that coordination among all health care providers is very or somewhat important to their health.

Physicians also see the value of a team-based approach, with 68% of health care practitioners saying that coordinating with their patients’ other care providers had a high to moderate impact on their ability to achieve desired outcomes for patients. In addition, 64% said offering patients access to other health care professionals to help coordinate care had a high to moderate impact.

A new health care solution we’ve created, CVS Health Virtual Primary Care, gives eligible patients access to a continuous relationship with a physician-led virtual care team. The solution provides virtual access to primary care, mental health services and on-demand care, with the option of being seen in-person when needed at an in-network provider. This flexible, innovative product makes it easier than ever for people to access care and get their health information all in one place so they can stay healthy even when balancing the demands of work and life.

Building a technology platform that further integrates the health care journey across clinical and pharmacy locations, virtual offices and the home must be a focus as we seek to achieve truly integrated care. With a growing awareness of holistic, whole-person health, it’s not surprising that 83% of consumers surveyed want their primary care provider to know about their family medical history, genetics and inherited lifestyle habits.

However, with limited time for provider-patient interactions, patients do not want to spend time during an office visit reiterating the same concerns they expressed during a virtual call the week prior. Saving office time for true engagement is top of mind for consumers, with 85% saying provider access to their digital health history/record is very or somewhat important factor when choosing a primary care provider.

Providing omnichannel solutions can help seamlessly integrate in-person and virtual care and digital tools and touchpoints can make it easier for patients to manage their own health. For example, the CVS Health Dashboard is an online platform that houses COVID-19 testing and vaccination history and other health records such as diagnostic lab results and medications, granting consumers a 360-degree view of their health at any time.

Providers have also noted the importance of patient-focused digital and verbal interventions and touchpoints as an effective way to improve care plan adherence. Of those surveyed, 94% agreed that interventions such as pharmacist mentions, text reminders and phone follow-ups help patients successfully follow their care plans.

Our study found that 84% of providers said pharmacists help patients with complex conditions and/or specialty medication needs adhere to their health plan. At CVS Health, we can attest to the continued positive impact of touchpoints between doctor visits, such as pharmacist and nurse practitioner interactions. Pharmacists at our more than 9,000 pharmacy locations nationwide offer face-to-face counsel on a walk-in basis, helping to drive medication adherence, close gaps in care and recommend more cost-effective drug therapies. They are joined by the MinuteClinic clinicians in more than 1,100 locations in 36 states and Washington, D.C., who provide preventive care, treatment for minor illnesses and injuries, and management of chronic conditions.

Results from the Health Care Insights Study show that the delivery of health care must evolve into a coordinated and integrated experience, with the pandemic proving to be a catalyst for positive change.

Collaboration and teamwork among health care practitioners and patients are key to people achieving their health goals, with a focus on integration as health care practitioners deliver care to people in the ways that are most meaningful to them – in person, virtually or a combination of both. As we continue to expand health care delivery beyond the walls of a physician’s office, we remain deeply committed to finding new and better ways to build optimal health care journeys for everyone.

Top 3 IT Collaborations in Healthcare You Need to Know About

James Smith is a blogger with Centra Care, an urgent care center in Tampa.

Healthcare services from across the world are teaming to create better facilities for patients. This is leading to the better and faster provision of seamless patient care with fewer medical errors and improved quality of healthcare while allowing for lower costs.

Accountable organizations are increasingly turning information technology to deliver quality care to patients while ensuring that an unnecessary duplication of services is avoided. Collaboration is key to getting the maximum effectiveness from IT led healthcare solutions, for all stakeholders involved.

Health IT has made it possible for healthcare providers to better accomplish stellar patient care through the safe use of health information while also sharing them confidently.

The evolving protected and private electronic health records are making health information available electronically as and when needed. The result is significant improvements in the quality of care. IT collaborations also help reduce the distances between care providers and patients, improving workflow and services delivered.

Here are the latest IT related collaborations in the world of healthcare.

Medtronic and American Well

Announced in October 2017, this collaboration seeks to bring about an exciting new revolution in telehealth and the way it is used to facilitate chronic, comorbid patients.

Together the companies will provide patient with reliable access to American Well’s telemedicine solutions, using the video-enabled platforms provided by the Medtronic Care Management Services.  Information gathered from these remote patient monitoring systems will also be given to clinicians registered with the American Well service.

All in all, this IT led collaboration aims to enhance patient access to healthcare, and clinicians’ access to relevant information easier.

CVS Health and Epic

This exciting new initiative has a very ambitious goal. When CVS Health collaborates with Epic’s Healthy Planet services, the result is prescribers with more power. The collaboration aims to get access to information and analytics that will give prescribers additional resources to find lower cost drugs for their patients.

The resulting platform also aims to gain valuable information and insights into dispensing patterns and medication observance.

The definitive goal of this collaboration, however, is a lot more versatile. It will enable prescribing healthcare providers to find cheaper alternative medication and figure out if the patient’s insurance covers it. Also, pharmacists will get better information regarding medicines so they can make better-informed decisions regarding patient care plans.

Allscripts and Zocdoc

Another exciting new IT-related collaboration in the field of healthcare happened between the scheduling software maker Allscripts and Zocdoc the online scheduling platform for healthcare providers and clinicians.

The API based integration is making it possible for patients to book appointments online with their preferred physicians. The services are available to new and existing practices that are using Allscripts or Zocdoc.

The result will hopefully lead to maximum effectiveness of the physician’s time. It will also improve the efficiency of the office staff while also improving access to healthcare, creating a more connected and streamlined experience for patients.

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