Automation has become increasingly popular in business over the past few years. By automating business processes, you can reduce errors, save time, and save your business a lot of money.
It can seem like a daunting prospect, though. How on earth do you go about automating a complex process? Especially one as complex as a medical claims audit?
By breaking your process down and working with experts in the field, you’ll find that your processes can be automated, and you can start enjoying the benefits.
Work with experts in your field
When looking for your claims audit software, it’s important that you work with a provider who understands your industry and who has worked on automation projects in your industry before.
If your software provider is experienced in your field, they will be able to give you great insight on how to go about the automation process, as well as having experience of where these projects have been successful (or not so successful) for other companies in your industry.
They should also be able to make suggestions on how to improve your business processes, as a lot of automation is around making the processes themselves as streamlined as possible, rather than simply just asking a computer to do the process that is already in place.
Find your pain points
Rather than thinking about automating the entirety of a large and complex process at once, a better approach is to automate smaller key processes first. This will give you the opportunity to review how the automation is working within your business context and learn about the process of automating. You can then apply this knowledge when you start automating your larger processes.
When you are choosing the first processes to automate, it’s a good idea to think about the areas that are causing your business the largest amount of pain. Think about processes where:
- Customer experience can be improved through automation. This will generally be automation that allows the customer to self serve, so rather than having to speak to someone on the phone, allow them to submit information via a web portal. This saves you time and keeps the customer happy.
- There is a lot of manual processing. If you have a qualified professional sitting moving numbers from one spreadsheet to another, this isn’t a good use of their time. These are processes that are great candidates for automation. You’ll save time and keep your employee happy to boot. Plus, software is a lot more accurate when it comes to data entry than people are!
The key to this step is to have a good understanding of the processes in your business, how much time they are taking, and where the pitfalls of automation could be. To get a good understanding of this, you must communicate with people at all levels of your business, not just upper management. People working directly with your customers will probably have insights to offer on where time is being wasted, where time could be saved, and what comments customers are coming to them with. This is all invaluable information when you are automating your business processes as you will have the opportunity to address these issues with your software solution.