Great Lakes Health Connect Announces Changes to their Growing Business Development Team

Great Lakes Health Connect (GLHC) is pleased to announce the addition of Carrie Strom to their ever-growing team as its new West Michigan Implementation Consultant. In her new role, Carrie will support healthcare providers and community organizations in understanding as well as leveraging the comprehensive suite of health information exchange (HIE) solutions GLHC has to offer.

A West Michigan native, Strom brings to GLHC a wealth of first-hand experience in physician practice and referral management. She began her career at an internal medicine practice. She then worked as a patient care coordinator for Grand Valley Health Plan. In 2001, she joined Advantage Health, now Mercy Health, and served as the Referral Specialist, overseeing referral coordination for 28 physician offices and collaborating with other provider organizations and independent practices to improve processes.

“As an increasing number of providers and organizations continue to join GLHC in creating care connected communities, Carrie’s knowledge of West Michigan and years of experience with the GLHC solutions will significantly enhance our ability to connect to healthcare providers who utilize HIE to better serve their patients,” said Mary Graham, Manager of Community Engagement.

Prior to Strom assuming her new role, Mary Graham, Manager of Community Engagement, was serving the West Michigan region on an interim basis. Moving forward, Mary will refocus her efforts on her primary role, working statewide to serve the immediate needs of providers in northern Michigan and Genesee County. Chris Ford, who had previously served as the Implementation Consultant in West Michigan, has been promoted to Business Development Account Manager for GLHC. In this position, Chris will concentrate on relationship management with small- to medium-sized participating organizations with additional duties related to customer contracting and new business development.


About Great Lakes Health Connect:

Great Lakes Health Connect (GLHC) is among the leading providers of health information exchange services in the nation, based in Grand Rapids, Michigan. GLHC seamlessly and securely facilitates the transmission of more than a billion messages a year across 129 health systems and nearly 4,000 primary, secondary and allied care provider offices across the state. The community-based nonprofit is dedicated to improving the quality and accessibility of healthcare information for more than 6.5 million patients. For more information, visit GLHC online at

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