CoxHealth Selects the ProviderMatch Platform to Improve the Patient Experience Across Multiple Access Points Into the He

Missouri-Based Integrated Health System Will Use Kyruus Patient
Access Solutions to Centralize Call Center Operations and Modernize Its Online
Offerings

Boston, MA – July 17, 2018 – Kyruus, a leader in provider search and scheduling solutions for health
systems, today announced that
CoxHealth, Springfield, Missouri’s only locally owned health system, has
selected the company’s patient access platform to support critical patient
experience initiatives. The six-hospital system will first build a digital
provider directory in
KyruusOne™ and then deploy ProviderMatch for Access
Centers
and ProviderMatch for Consumers to optimize patient-provider matching and
improve the overall experience for patients accessing care at the health
system.

Cognizant
of the rise of consumerism in healthcare, CoxHealth sought a solution to
enhance the patient experience from the first point of contact with the health
system – whether that’s through its website or its call center. With
research showing that consumers frequently engage
with a health system via multiple access points, it was essential for CoxHealth
to find a solution that would facilitate an integrated patient access strategy while
meeting rising demand for modern online capabilities like self-service
scheduling. The Kyruus solution offered intuitive access solutions for both the
call center and website, as well as a comprehensive provider data management
platform to power each solution with accurate and consistent provider
information.

In
addition to helping CoxHealth deliver a more modern and satisfying patient
experience, ProviderMatch will play a key role in helping the health system
further centralize and scale its call center. ProviderMatch for Access Centers
will support call center agents with easy access to accurate provider data –
including specific information on providers’ unique clinical areas of expertise
and appointment availability – and powerful Smart Search capabilities,
substantially simplifying the process of matching patients with the right
providers.

“While
upgrading the online experience we offer consumers is a key priority for our
organization, it was important for us to look holistically at patient access
and employ a strategy to unify and enhance it enterprise-wide,” said Jann
Holland, Vice President of Marketing and Corporate Communications at CoxHealth.
“The ProviderMatch platform positions us to empower both consumers and call
center agents with robust and reliable provider information that’s not only
easily searchable, but also consistent across channels.”

CoxHealth
will also leverage the ProviderMatch API to power additional provider search
experiences for consumers using its custom apps or engaging with other
CoxHealth digital properties. The API enables health systems to capitalize even
further on the comprehensive and up-to-date provider data centralized in
KyruusOne to put provider search options at consumers’ fingertips in more
places, driving consumer engagement while retaining data consistency.

“While
online access is naturally a top priority for health systems today, many of
their call centers are simultaneously undergoing a transformation – from a
traditional emphasis on transactions to a strategic focus on patient
experience,” said Graham Gardner, CEO of Kyruus. “With both access points
remaining critical for consumers, the most impactful access strategies will be
multi-channel, and we’re honored to work with CoxHealth to make theirs a reality.”

About CoxHealth

Founded
in 1906, CoxHealth serves around 25 counties in southwest Missouri and
northwest Arkansas, and offers a comprehensive array of primary and specialty
care through six hospitals and more than 80 clinics. The health system includes
Cox Medical Center South, Cox Medical Center Branson, Cox Barton County
Hospital, Cox Monett Hospital, Cox North Hospital, Meyer Orthopedic and
Rehabilitation Hospital, Oxford HealthCare, Home Parenteral Services (home
infusion therapy), CoxHealth Foundation, Cox College, Cox HealthPlans and more.

About Kyruus

Kyruus
delivers proven provider search and scheduling solutions that help hospitals
and health systems match patients with the providers best suited to care for
them. The ProviderMatch suite of solutions—for consumers, access centers, and
referral networks—enables a consistent patient experience across multiple
points of access, while aligning provider supply with patient demand. The
company’s proprietary provider data management platform forms the foundation of
its solutions, powering them with accurate data by coupling data processing
with administrative applications. To find out why a Better Match Means Better
Care, please visit
www.kyruus.com.

###

Media Contact:

Danielle
Johns

Aria
Marketing for Kyruus

djohns@ariamarketing.com

(617)
332-9999 ext. 241

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