athenahealth Announces Launch of “Where Does it Hurt? An Entrepreneur’s Guide to Fixing Health Care”

athenahealth, Inc. (Nasdaq:ATHN), a leading provider of cloud-based services for electronic health record (EHR), practice management, and care coordination, today announced the release of Jonathan Bush’s book, “Where Does it Hurt? An Entrepreneur’s Guide to Fixing Health Care,” published by The Penguin Group.

A video accompanying this release is available at

“Where Does It Hurt? An Entrepreneur’s Guide to Fixing Health Care” explores the state and complexity of health care from the inside out, providing a provocative view of one of the nation’s most closely watched, debated, and regulated industries. Drawing from his own diverse experiences in the industry, Bush imparts insights and ideas from his days as an ambulance driver in New Orleans, an Army medic in training, an entrepreneur launching a birthing startup in San Diego, and as CEO of one of the fastest growing cloud companies in the United States.

Coauthored by Stephen Baker, former technology senior writer for “BusinessWeek” and acclaimed author of several books, including “The Numerati,” “Where Does it Hurt? An Entrepreneur’s Guide to Fixing Health Care” includes a foreword by Clayton Christensen, the Kim B. Clark Professor of Business Administration at the Harvard Business School and the world’s foremost authority on disruptive innovation.

“‘Where Does It Hurt? An Entrepreneur’s Guide to Fixing Health Care’ is not just about how health care is broken; it’s about how we, as a country, can work together to shape health care into what we all want, deserve, and can afford,” said Jonathan Bush, chairman and CEO, athenahealth. “Now is the time to break down barriers and disrupt the system, so we can bring the same efficiency, innovation, and customer service that we expect in every other part of our lives.”

The book has received acclaim from leaders in health care and policy:

“I loved this book. Jonathan Bush is a goggle-eyed radical foaming for revolution in the house of healthcare—with the crucial, page-turning difference that for thirteen years he’s actually been delivering on it. His story alone is worth the price of admission. He’s driven ambulances in New Orleans, remade child delivery in San Diego, and has built an Internet company that is transforming the way people practice medicine. And along the way you’ll learn more about the real world of how healthcare works than should be possible for a book this interesting. Jonathan Bush is a singular new voice in American healthcare.” — Atul Gawande, surgeon, professor, and author of “The Checklist Manifesto”

“This is a compelling, entertaining story—an insider’s perspective on American healthcare by someone who has been closely involved in its reshaping. Few people amass Jonathan Bush’s kind of experience or articulate as clearly what lies ahead. A lovely read.” — Abraham Verghese, physician and author of “Cutting for Stone”

“Jonathan Bush is not only a brilliant visionary but he walks the talk when it comes to tackling the dysfunctions of our health care system. Reading this book will help you understand why things are as broken as they are and inspire you to be part of the fix.” — Regina Herzlinger, Nancy R. McPherson Professor of Business Administration, Harvard Business School, and author of “Who Killed Health Care? America’s $2 Trillion Medical Problem”—and the “Consumer-Driven Cure”

“Health care has successfully resisted organizational innovation, to the detriment of our health and our economy. In ‘Where Does it Hurt?,’ Jonathan Bush tells exciting accounts of current innovation, and irreverently imagines an attainable future in which a vibrant medical marketplace is driven by health entrepreneurs, of which he himself is a prime example. Patients, physicians and policy wonks alike would be well served to take the provocative and illuminating tour.” — Jeffrey Flier, M.D., Dean of Harvard Medical School

“‘Where Does It Hurt?’ teaches us all that great entrepreneurship does for reform what yeast does for bread. Jonathan Bush has done it, and now he’s sharing the recipe.” — Governor Mike Leavitt, Secretary, United States Department of Health and Human Services (2005 to 2009)

“Jonathan Bush is one of the most charismatic and outspoken people in healthcare IT. His passion for driving innovation is changing the industry. The tale of disruption in his book offers lessons for us all.” — John D. Halamka, M.D., Chief Information Officer, Beth Israel Deaconess Medical Center

For more information on “Where Does It Hurt? An Entrepreneur’s Guide to Fixing Health Care,” including a video trailer, pricing, and availability, please visit:

About the Authors

Jonathan Bush is the CEO and cofounder of athenahealth, one of the fastest-growing technology companies in the country. The nephew and cousin of two U.S. presidents, he has worked in health care for two decades. He has an MBA from Harvard and lives in Cambridge, Massachusetts.

Stephen Baker is author of “The Numerati,” a primer for the age of Big Data, and “Final Jeopardy: Man vs Machine and the Quest to Know Everything,” the ‘biography’ of IBM’s Jeopardy computer, Watson. He was a senior technology writer in New York for “BusinessWeek” until 2009 and previously wrote for the magazine from Paris, Pittsburgh, and Mexico City. He has degrees from the University of Wisconsin-Madison and Columbia University’s Graduate School of Journalism. His dystopian novel, “The Boost,” is to be published in May, 2014.

About athenahealth, Inc.

athenahealth is a leading provider of cloud-based services for electronic health record (EHR), practice management, and care coordination. athenahealth’s mission is to be caregivers’ most trusted service, helping them do well doing the right thing. For more information, please visit

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