Cancer Treatment Centers of America Improves Patient Care with Managed Print Services

Chris Downs
Chris Downs

Guest post by Christopher Downs, vice president, information services, Cancer Treatment Centers of America.

Printing is like electricity – when it works, no one really notices it. They only notice it when it’s not working.

Think about it. Quality communication is a cornerstone of delivering excellent patient care. Almost every department in a healthcare organization relies on their printers to provide instructions and information that are vital to a patient’s health. So, when the printing environment is offline or ineffective, it has a real impact on how healthcare is controlled and delivered.

At Cancer Treatment Centers of America (CTCA), our motto is to deliver “care that never quits,” meaning we place our patients and their caregivers first and foremost in every action and decision that we make. As such, we rely on our technology systems to be seamless, secure and reliable so that we can deliver on our motto.

The Importance of Printing

When a patient arrives at any one of our six treatment centers, he or she receives a personalized booklet providing details regarding his or her treatment schedule. Over the course of a stay, patients will receive additional documents such as prescriptions, post-surgery instructions, discharge summaries and insurance information, just to name a few. Administrative departments also generate and print reports, spreadsheets and presentations that are essential to hospital business functions.

All in all, approximately 90 percent of CTCA’s 5,000 employees rely on printers, printing roughly 30 million pages annually. That means, on average, our employees print more than 82,000 pages per day across the network.

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