Jun 28
2018
University of Mississippi Medical Center (UMMC) to Utilize Kyruus Technology to Enhance Patient Access and Patient-Provi
Leading Provider of Care in
Mississippi to Empower Its Call Center Staff with a Comprehensive Provider
Directory and Powerful Provider Search Solution
scheduling solutions for health systems, today announced that the University of Mississippi Medical Center (UMMC), has selected the company’s ProviderMatch for
Access Centers solution to
optimize patient access to its network of providers across the state of
Mississippi. The only academic medical center in the state, UMMC includes
800-plus providers who deliver care at 170 locations, including the
organization’s six hospitals. ProviderMatch for Access Centers will make it
easier for call center agents to identify the right provider for patients’
needs, enabling more precise patient-provider matching to support both patient
and provider satisfaction.
network of providers delivering care to over 600,000 patients a year across 82
counties, UMMC first needed a modern solution that would enable it to gain a
single point of access to provider information and a deeper level of insight
into providers’ areas of expertise. The KyruusOne™ provider data management
platform – which powers each of the ProviderMatch
solutions – offered
that consolidated view, along with comprehensive provider profiles configured
using Kyruus’ 16,000-term clinical taxonomy. The taxonomy allows providers to
indicate what they do at a detailed level, going beyond specialty and
subspecialty to include specific conditions and procedures, so call center
agents have more of the information they need at their fingertips.
UMMC’s call center will use the powerful search engine in ProviderMatch for
Access Centers to match patients with appropriate providers. Leveraging
accurate, up-to-date data from KyruusOne, ProviderMatch includes user-friendly
keyword-based search and dynamic filters to help agents efficiently and
effectively identify the providers who best match the patient’s clinical needs,
logistical requirements, and personal preferences. By reducing complexity and
manual workflows, the solution empowers agents to enhance service to patients
and boost call conversion, while also reducing the time required to onboard new
call center staff.
being such a key source of healthcare services for patients across Mississippi,
optimizing patient access and available appointment capacity across the
provider network is critical,” said Graham Gardner, CEO of Kyruus. “We’re
excited to be working with the UMMC team to help them enhance the patient
experience and help patients across their communities find the right providers
at the right time and location.”
About University of Mississippi
Medical Center
The
University of Mississippi Medical Center, located in Jackson, is the state’s
only academic medical center. UMMC encompasses six health science schools,
including medicine, nursing, health related professions, dentistry, population
health, and graduate studies, as well as the site where University of
Mississippi pharmacy students do their clinical training. The Medical Center’s
health-care enterprise includes six hospitals and University Physicians, the
faculty group practice. The Medical Center’s threefold mission is to educate
tomorrow’s health-care professionals, conduct innovative research to improve
human health, and to provide the highest quality care available to the state’s
population. Major goals of the Medical Center are the improvement of the health
of Mississippians and the elimination of health disparities based on race,
geography or other factors. For more information, contact the Division of
Public Affairs at (601) 984-1100 or umc.edu/publicaffairs.
About Kyruus
Kyruus
delivers proven provider search and scheduling solutions that help hospitals
and health systems match patients with the providers best suited to care for
them. The ProviderMatch suite of solutions—for consumers, access centers, and
provider networks—enables a consistent patient experience across multiple
points of access, while aligning provider supply with patient demand. The
company’s proprietary provider data management platform forms the foundation of
its solutions, powering them with accurate data by coupling data processing
with administrative applications. To find out why a Better Match Means Better
Care, please visit www.kyruus.com.
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Media Contact:
Danielle
Johns
Aria
Marketing for Kyruus
(617)
332-9999 ext. 241