Electronic Health Reporter

GENBAND, a leading developer of real time communications software solutions and 2015 CNBC Disruptor 50, announced that Skywriter MD, which provides real-time, virtual scribe services, has selected its KandyTM communications platform to help physicians across the country improve the patient care experience. Kandy, which launched in September 2014, is powering Skywriter MD’s revolutionary technology by providing physicians with real time, virtual Electronic Health Record (EHR) assistance services with the ability to see and select an available Skywriter (virtual scribe), on-screen and voice collaboration, client side voice recording and replay, and rich messaging. Skywriter MD is a proprietary, cloud-based software platform that provides access to EHRs without the need for expensive, resource intensive interfaces.

Through Skywriter MD’s intuitive onscreen multimedia collaboration services, dedicated teams of centralized, virtual scribes assist multiple physicians across the country with their EHR navigation and documentation needs. These collaboration services are powered by Kandy’s Application Programming Interfaces (APIs), which allow the Skywriters to virtually be at the physician’s side, gathering information for review, documenting the physician’s assessment and plan, enabling verbal clarification, supporting question and answer, and the ability to receive confirmation of completed activities. Physicians can securely screen-share EHRs and speak with certified remote healthcare Skywriters that enter patients’ medical information, including diagnostics and prescriptions.

“Giving physicians the ability to focus on patient care without having to worry about required medical record documentation is a real breakthrough in the healthcare industry,” said Tracy Rue, Founder and Chief Executive Officer of Skywriter MD. “Kandy offers us a powerful, real time communications solution that allows us to improve the quality of EHR documentation in a non-invasive or obstructive manner, while dramatically increasing the accuracy and safety of documentation and prescriptions.”

“Skywriter MD is transforming the role of traditional medical scribes by delivering real time virtual connectivity in a mode that best fits the physician’s needs,” said Paul Pluschkell, Executive Vice President of Strategy and Cloud Services for GENBAND and Kandy Founder. “Kandy provides Skywriter MD the ability to securely embed flexible API-based real time communications capabilities directly into their innovative technology based on leading industry standards, while giving physicians significantly more time for personalized patient interaction.”