Electronic Health Reporter

In this series, we are featuring some of the thousands of vendors who will be participating in the HIMSS15 conference and trade show. Through it, we hope to offer readers a closer look at some of the solution providers who will either be in attendance – with a booth showcasing and displaying key products and offerings – or that will have a presence of some kind at the show – key executives in attendance or presenting, for example.

Hopefully this series will give you a bit more useful information about the companies that help make this event, and the industry as a whole, so exciting.

Elevator Pitch

PatientKeeper provides workflow applications for physicians that transform hospital EHRs from what they typically are – a distraction or hindrance topatient care – into what they should be: an intuitive support system for physicians.

About Statement

PatientKeeper, Inc. is a leading provider of healthcare applications for physicians. PatientKeeper’s highly intuitive software streamlines physician workflow to improve productivity and patient care. PatientKeeper’s CPOE, physician documentation, electronic charge capture and other applications run on desktop and laptop computers and popular handheld devices and tablets. PatientKeeper’s software integrates with many existing healthcare information systems to help provider organizations drive physician adoption of technology, meet Meaningful Use, and transition to ICD-10. More than 60,000 physicians across North America and the UK use PatientKeeper software.

Market Opportunity

PatientKeeper plays in two different market segments: (1) EHR optimization, and (2) revenue cycle optimization. In the former, we target 100+ bed community hospitals and hospital networks that rely primarily on affiliated physicians (vs. employed physicians) for patient admissions – clinicians whose loyalty (and business) must be “courted” and competed for – and which have not deployed or committed to an Epic EMR system. In the “Revenue Cycle Optimization” side of our business, we target physician practices of 25 doctors or more (but typically larger academic medical groups), and hospitals with a significant corps of employed physicians.

Services and Products Offered

• Clinical applications that integrate with hospital EHRs/HIS: PatientKeeper Physician Portal; PatientKeeper CPOE; PatientKeeper NoteWriter; PatientKeeper Medication Reconciliation; PatientKeeper Charge Capture; PatientKeeper e-Signature; PatientKeeper Sign-Out.
• Revenue cycle applications for physician practices & hospitals (integrate with EHRs, practice mgmt and billing systems): PatientKeeper Charge Capture; PatientKeeper PQRS; PatientKeeper Analytics.

Problems Solved  

• Incumbent EHR systems that are disruptive to, and negatively impact, physicians’ workflow and patient care.
• Hospitals losing the “hearts and minds” (and business) of affiliated physicians to competing hospitals.
• Lost or incomplete physician charges negatively impacting a hospital’s or a practice’s revenue.

Value Proposition  

• Physician satisfaction: PatientKeeper’s intuitive physician workflow applications are easier for physicians to learn and use than “legacy” EHRs/HIS systems, so PatientKeeper actually increases physician affinity for a hospital.
• IT economics: PatientKeeper is an “overlay” that sits on top of and integrates with a hospital’s existing EHR/HIS system; PatientKeeper does not replace it. Therefore, a hospital can leverage its existing IT investment, it does not need to “rip and replace” current systems in order to remedy the productivity challenges encountered by the hospital’s most expensive, limited assets (doctors).
• Revenue enhancement: PatientKeeper Charge Capture enables provider organizations to increase revenue by reducing lost charges and charge lag-time.

Key Messages

Easy and intuitive for physicians to use; quick to learn; well integrated applications (with each other, and with underlying hospital/practice IT systems).

Booth Number

3212

Key Executives at Conference

Paul Brient, CEO

Clients Served

We serve more than 60,000 physicians at some 450 hospitals and medical groups across North America and the UK.

Selling Proposition

Solve your hospital’s physician IT problem without uprooting your hospital’s IT infrastructure.

When Founded

1999

Number of full-time employees

150

Headquarters

Waltham, MA

Booth Bait (Swag) Offered

Free coffee and smoothie beverages; pocket chargers for cell phones.

Number of Previous HIMSS Conference Appearances

10+

Specific Reason for Attendance

Meet with prospective customers.

Industry Outlook (What’s the most important, trend, topic or challenge the organization faces?)

Most hospitals have done what they need to do to collect their Meaningful Use incentive payments; now they’re left to figure out how to make their EHRs deliver meaningful benefits to their physicians and their patients. “EHR optimization” will be an ongoing challenge for years to come; it will include developing and deploying advanced clinical decision support applications that help physicians at the point of care to facilitate better outcomes.