Guest post by Jonathan Bertman, founder and president of Amazing Charts.
The big news out of HIMSS13 was no surprise to those of us who work in the electronic health record (EHR) industry. The results of a two-year (2010-2012) survey from American EHR revealed that user satisfaction levels with EHRs are dropping in multiple areas – very bad news for EHR vendors.
The results didn’t surprise me at all. I talk to hundreds of EHR users each year about their concerns, and have divided the sources of their satisfaction into three broad areas. Users talk about their dissatisfaction with unusable systems because of poor design; unaffordable prices; and the inherent unfairness of the purchase process, often requiring multi-year contracts committing clinicians to a system they have never had a chance to use in the real world.