Results of the inaugural 2014 HIMSS Cloud Survey show the widespread adoption of cloud services among healthcare organizations across the U.S., with 80 percent of the 150 respondents reporting they currently use cloud services. The top three reasons for adopting cloud services include lower maintenance costs, speed of deployment and lack of internal staffing resources. The survey shows a positive growth outlook for cloud services as almost all healthcare organizations currently using cloud services plan to expand their use of these tools.
Half of the cloud adopters are hosting clinical applications in the cloud, primarily using Software as a Service (SaaS). Other typical cloud services include health information exchange (HIE), hosting human resources applications and data as well as backup and disaster recovery.
“Cloud services have been long praised as a tool to reduce operating expenses for healthcare organizations. The data presented in our inaugural survey demonstrates the healthcare industry’s eagerness to leverage this resource,” said Lorren Pettit, Vice President of Market Research for HIMSS Analytics. “With such a positive market outlook, we hope vendors will leverage the business intelligence gleaned from this report, continue working with providers to meet their needs, and help healthcare organizations provide the most cost-efficient care.”
Healthcare organizations take into consideration a number of factors when selecting a cloud services provider. The top concerns for healthcare organizations seeking cloud services are the cloud services provider’s willingness to enter into a business associate agreement (BAA) as well as physical and technical security.
Even after a cloud services provider has been selected and the cloud services have been adopted by the healthcare organization, there are still challenges. Two-thirds of healthcare organizations have challenges, including a lack of visibility into ongoing operations, customer service, as well as costs and fees.
Half of the respondents also identified performance issues, such as slow responsiveness of hosted applications as a problem, but were willing to work with their existing cloud service provider to resolve their issues, rather than switch to a new one.