Electronic Health Reporter

athenahealth, Inc., a leading provider of cloud-based services for electronic health record (EHR), practice management, and care coordination, today announced a new service for hospitals and health systems, athenaCoordinator Enterprise. Leveraging a cloud platform architecture, athenaCoordinator Enterprise is a first-of-its-kind clinical integration and patient access service designed to help hospitals and health systems connect and track care seamlessly across settings, networks, and disparate health information technology (HIT) systems.

Through a combination of clinical integration and patient access services, athenaCoordinator Enterprise delivers a full suite of capabilities not found as part of any of today’s inpatient EHR systems. athenaCoordinator Enterprise can be overlaid across multiple HIT systems to enable providers to share clinical briefings with providers using different EHRs, an essential capability since a significant amount of care is referred by out-of-network providers. Unlike conventional approaches, athenaCoordinator Enterprise does not require upfront capital investment, the need to purchase extra software or add-on modules, or, most importantly, the need to displace current HIT systems.

“With athenaCoordinator Enterprise, we’re disrupting the way things have been done across hospitals and health systems to make them fundamentally better, and to take on some of the greatest challenges and complex work that hospitals and health systems face today,” said Todd Rothenhaus, M.D., chief medical officer, athenahealth. “We’re introducing a completely new and robust offering that combines the muscle of cloud-based software, crowd-sourced knowledge from more than 50,000 providers across the U.S., and a team of service experts that together can make care coordination work at a level no integrated health care network has achieved.”

athenaCoordinator Enterprise combines the power of cloud-based software, knowledge, and services to offer hospitals and health systems a fully supported, end-to-end way to activate patients, coordinate care, and analyze the clinical and financial impact of that care:

• Activate Patients – Through supporting services, athenaCoordinator Enterprise empowers hospitals and health systems to gain insight into a broad scope of patient populations so that patients in need of care can be identified, contacted, and brought in—regardless of what EHR their primary care physicians use. Whether a patient is in need of routine well visits or chronic disease management, the athenahealth service team works to schedule what is necessary through a combination of email, text, and phone engagement. athenaCoordinator Enterprise also delivers a Best in KLAS patient portal, so patients can gain a full view into their clinical information and financial responsibility. Additionally, athenaCoordinator Enterprise takes on the heavy lifting of getting patients ready for arrival—meaning an athenahealth service team does pre-certification and pre-registration, issues patient reminders, and provides insight to the patient on payment requirements and more.
• Coordinate Care – athenaCoordinator Enterprise creates a unified view of the patients for everyone on the care team, no matter what setting or system they work in. With the athenaCoordinator Enterprise “face sheet,” all providers can get a view of patient identity, problems, meds, and allergies, as well as recent care events, like an emergency department visit or inpatient admission. athenaCoordinator Enterprise also offers network-wide scheduling capabilities so that caregivers and staff, together with patients, can book follow-up appointments across both inpatient and outpatient settings.
• Analyze Clinical and Financial Results – All payments associated with all episodes of care are documented by athenahealth staff in athenaCoordinator Enterprise, as well as within appropriate systems, to ensure patients and caregivers alike can view and understand the history and cost of care for each patient. Additionally, athenaCoordinator Enterprise includes a quality management tool so that health systems can monitor adherence, by provider, department, facility, or health system, in correlation with a variety of care and quality guidelines. Finally, athenaCoordinator Enterprise inserts insight directly into the medical record to support caregivers’ decision-making during moments of care; insight is based on quality and cost best practices as it relates to what to order, where to order, and when to schedule.

To learn more about athenaCoordinator Enterprise, visit: http://www.athenahealth.com/enterprise

About athenahealth, Inc.

athenahealth is a leading provider of cloud-based services for electronic health record (EHR), practice management, and care coordination. athenahealth’s mission is to be caregivers’ most trusted service, helping them do well doing the right thing. For more information, please visit www.athenahealth.com.